Cannot Use Form Builder In Classic Editor

Hi @thirstyjon,
Glad you reached out! I’ll need a little more information to get to the bottom of things, here.

First, send along your system information. You can do this by navigating to Donations > Tools > System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

I’d also like to take a look at the site from the front end, so if you could send along the URL that would be a big help.

Let me know if you have any questions in the meantime.

### WordPress Environment ###

Home URL: https://goindia2022.com
Site URL: https://goindia2022.com
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Home (#2)
Page for Posts: Unset
Table Prefix Length: wp_
Table Prefix Length: 3
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval

### Server Environment ###

Hosting Provider: DBH: localhost, SRV: goindia2022.com
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: LiteSpeed
PHP Version: 7.4.32
PHP Post Max Size: 1 GB
PHP Time Limit: 300
PHP Max Input Vars: 1600
PHP Max Upload Size: 1 GB
cURL Version: 7.68.0, OpenSSL/1.1.1f
SUHOSIN Installed: –
MySQL Version: 8.0.30
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
gzip: ?
GD Graphics Library: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### GiveWP Configuration ###

GiveWP Version: 2.22.2
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All Database Migrations Completed.
Database Tables: ? wp_give_donors? wp_give_donormeta? wp_give_comments? wp_give_commentmeta? wp_give_sessions? wp_give_formmeta? wp_give_sequential_ordering? wp_give_donationmeta? wp_give_revenue? wp_give_migrations? wp_give_log
GiveWP Cache: Enabled
GiveWP Cache: ?New Donation?Donation Receipt?New Offline Donation?Offline Donation Instructions?New User Registration?User Registration Information?Donation Note?Email access
Upgraded From: 2.22.2
Test Mode: Disabled
Currency Code: USD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://goindia2022.com/donation-confirmation/
Failure Page: https://goindia2022.com/donation-failed/
Donation History Page: https://goindia2022.com/donor-dashboard/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Braintree, PayPal Standard
Default Payment Gateway: Braintree
PayPal IPN Notifications: N/A
Donor Email Access: Enabled
Stripe Webhook Notifications: October 11, 2022 5:44 pm

### Active GiveWP Add-ons ###

Give – Braintree Gateway: ? Unlicensed – by GiveWP – 1.2.4
Give – Manual Donations: ? Unlicensed – by GiveWP – 1.6.0

### Other Active Plugins ###

Advanced Database Cleaner PRO: by Younes JFR. – 3.2.1
Anti-Malware Security and Brute-Force Firewall: by Eli Scheetz – 4.21.84
Antispam Bee: by pluginkollektiv – 2.11.1
Astra Pro: by Brainstorm Force – 3.9.2
Boei: by Boei – 1.4
bunny.net: by bunny.net – 1.0.8
Classic Editor: by WordPress Contributors – 1.6.2
Convert Pro: by Brainstorm Force – 1.7.4
Convert Pro – Addon: by Brainstorm Force – 1.5.5
CSS Hero: by The CSS Hero Team – 5.0.5
Elementor: by Elementor.com – 3.7.8
Elementor Pro: by Elementor.com – 3.7.7
Emojise: by Emojise – 1.0
Fluent Forms: by Contact Form – WPManageNinja LLC – 4.3.15
Fluent Forms Pro Add On Pack: by Fluent Forms – 4.3.15
FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.0
HappyFiles Pro: by Codeer – 1.7
If-So: by If So Plugin – 1.5.8
LiteSpeed Cache: by LiteSpeed Technologies – 5.2.1
LoginPress – Customizing the WordPress Login Screen.: by WPBrigade – 1.6.2
LoginPress – Hide Login: by WPBrigade – 1.2.3
LoginPress Pro: by WPBrigade – 2.5.2
MainWP Child: by MainWP – 4.2.6
NotificationX: by WPDeveloper – 2.5.6
NotificationX Pro: by WPDeveloper – 2.6.0
Presto Player: by Presto Made, Inc – 1.9.14
Presto Player Pro: by Presto Player – 1.1.11
Really Simple SSL: by Really Simple Plugins – 5.3.5
Redis Object Cache: by Till Krüss – 2.2.0
ShortPixel Image Optimizer: by ShortPixel – 5.0.9
Squirrly SEO (Peaks): by Squirrly – 12.1.12
Stop Donor Spam: by Matt Cromwell – 1.2.0
Ultimate Addons for Elementor: by Brainstorm Force – 1.36.11
Wordfence Security: by Wordfence – 7.7.1
WPCodeBox: by WPCodeBox – 1.4.1
WP Crontrol: by John Blackbourn & crontributors – 1.14.0
WP Reset PRO: by WebFactory Ltd – 6.06
WPvivid Backup Plugin: by WPvivid Team – 0.9.78
WPvivid Plugins Pro: by wpvivid.com – 2.2.10

### Inactive Plugins ###

### Theme ###

Name: Kadence Child Theme
Version: 1.0.0
Author URL: https://jondavisjr.com
Child Theme: Yes
Parent Theme Name: Kadence
Parent Theme Version: 1.1.30
Parent Theme Author URL: https://www.kadencewp.com/

The front end is https://goindia2022.com

Although this problem is not happening on the front end.

I have an unpublished page that I created solely for the purpose of creating form shortcodes.

(The various blocks were just not working – I don’t remember why).

So I am talking about the classic editor in the backend trying to use the form builder (or whatever it is called).

Hi @thirstyjon,

I’ve run a series of tests on both my live test site and a sandbox using the Shortcode Builder, and so far I haven’t been successful in replicating the error you are seeing. Each time I install and activate the Classic Editor, the Shortcode Builder is available and accessible to me.

I mention this because when I’m not able to replicate an issue, it leaves me relatively stuck.

If you could send along step by step instructions for how to replicate what you are seeing, I’d be happy to take one more run at this to see if I can get the issue replicable.

Let me know if you have any questions in the meantime, I’m happy to help as much as I possibly can.

I just went in and tried and it worked. (First time it worked).

I have no idea why.

Actually, I kinda moved on from this a while ago and just found other solutions.

I also found this from 4 years ago: https://www.ads-software.com/support/topic/give-shortcodes-button-generates-error-message/

And this from 3 years ago: https://www.ads-software.com/support/topic/give-shortcode-not-working/ (this one is, ironically, my post also).

I had a vague feeling that I have experienced this before.

So I don’t know what caused it or what caused it to correct in this situation.

It is probably worth noting, though, that this happens from time to time.

Hi @thirstyjon,

Thanks for sharing that information with me, I’m glad to hear things are back up and running.

We’ll keep an eye on things with this issue. If you run into this again and have steps to replicate, we’ll be happy to give this a closer look.

In the meantime, I’ll go ahead and mark this as resolved. If you have other questions, (or if this particular issue becomes replicable), you can reach back out to us with a new ticket and we’ll be happy to hop in. Have a great day!

The only step to replicate was clicking on the button in the editor to make a form. The error came from only that one step.