CANNOT_BE_NEGATIVE Must be greater than or equal to 0…

  • Resolved advone

    (@advone)


    1 month, 2 weeks ago

    Hello,

    We have free gifts in our store when customers reach a certain total basket value. Here we work with the FREE GIFTS plugin from Flinttop.
    This has worked well so far.

    Since the last update of the Paypal plugin we get more and more often (not always!) the following error:

    CANNOT_BE_NEGATIVE Must be greater than or equal to 0. If the currency supports decimals, only two decimal place precision is supported.

    What could be the reason for this?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @advone

    Thank you for reaching out to us, we are here to help.

    This issue will be fixed in the upcoming update on October 14th. For now, the best solution would be to downgrade the PayPal Payments plugin to version 2.9.0. You can find it here: PayPal Payments 2.9.0 Release.

    Please let us know if this resolves the issue, and we’ll keep you updated on any further developments.

    Kind regards,
    Krystian

    Thread Starter advone

    (@advone)

    Hi Krystian,

    thanks for answering so fast…

    I downgraded the Plugin but the error ist still there. Any Ideas?

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @advone

    It’s quite unusual for the issue to persist after downgrading the plugin.

    Could you share your system report with us so we can take a closer look?

    1. Navigate to the WooCommerce / Status section in your site’s admin panel.
    2. Click on the Get system report button and then click Copy for support.
    3. Paste the report into our PrivateBin.
    4. After uploading, please share the link here so we can review the details thoroughly.

    Kind Regards,
    Krystian

    Thread Starter advone

    (@advone)

    https://privatebin.syde.com/?bd9635a205ca83c1#8DAtv2CReHcjY8bkVQiMfPzTV6p3Tu2ydJZbnAxSmxfL

    we had to deactivate the free gifts plugin at the moment…

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @advone

    We suggest you contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support:?Request Support.

    Please make sure to include the URL of this thread in your ticket for reference.

    Kind regards,
    Krystian

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @advone

    Since we have not received any further communication from you, we are assuming that your issue has been resolved.

    Therefore, we mark this thread as resolved. If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

    Kind regards,
    Krystian

Viewing 6 replies - 1 through 6 (of 6 total)
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