Can’t access admin

  • Hey!

    My site I’m trying to access won’t allow me to login to the admin panel. My site was up and running but slow with all the plugins I have. So I deactivated the plugins, and when I tried to load the site. I received an “error too many redirect” when trying to access the admin panel. Can anyone help me with this problem?!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator t-p

    (@t-p)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    It seems this is a redirection loop.

    I would check for SSL or any other plugins that redirect your website. I would also check the .htaccess configuration.

    If you are unsure of what you need to do I would contact your hosting provider: they sometimes are awesome at killing these problems as they affect their servers specially if it is shared hosting.

    Hello @cblack2!

    @tnnvtr and @t-p provided excellent solutions! Here’s another solution you can try in case the solutions provided do not resolve the issue.

    The issue may have to do with how the WordPress Address URL & Site Address URL are set. For example, if site address url is https://www.example.com and in the Settings ? General section and the website is set to https://example.com, there could be a redirect conflict.

    If you can access the wp-config file (in the root) with a FTP client (i.e. FileZilla) see if the WordPress Address URL & Site Address URL match (i.e. https://www.example.com).

    Hope this solution as well as the ones already provided help with your situation. Please keep us updated so that we know what solution resolved the issue.

    Happy hunting!

    Thread Starter cblack2

    (@cblack2)

    @t-p,
    How would I activate or reset the plugins with admin and dashboard access?

    Thread Starter cblack2

    (@cblack2)

    Hey @iandrew
    I went through my wp_config file and couldn’t find the DEFINE site urls, so I manually added it and used the same url and site address . With that, I was able to get the site to load and the backend loaded but it wouldn’t allow me to login with my credentials.

    @cblack2

    See if resetting your password helps. Not quite sure why you cannot log in.

Viewing 6 replies - 1 through 6 (of 6 total)
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