Can’t access admin panel after backup

  • I set up my site to have a maintenance page. It also has an age gate. At the last backup, now I cannot access my site to edit. When I click admin, it goes straight to the maintenance page with no ability to edit- through cpanel/Softalicious. If I try to go in directly through WP, I can’t even login with my creds- it times out.
    I have contacted Softalicious who tells me to log in to WP, but I can’t even get there. Help!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • How did you configured maintenance page on your website?

    Did you use any 3rd party plugin?

    Please provide all the steps (in sequence) that you followed to setup maintenance page on your wordpress site.

    Thread Starter genbiohacker

    (@genbiohacker)

    I did it through the theme. There was the option of a coming soon or a maintenence and I set it to maintenence. It was working just fine for a few days this way, but then the automatic back up happened, I was logged out, and then now I can’t access the admin panel.
    This is the full address i get when I click on admin through Softalicious/cpanel.

    https://genbiohacker.com/kk3brb6c9hi89yuerk1pateajcdmis6h.php?pass=8zeob8cnxnmkoxjfi6kh38rltxm5wluu

    If the maintenance page is from the theme, it should be possible to get back in by renaming the theme folder using FTP. This will deactivate the active theme. Then WordPress will default to one of the default themes (assuming you have on in the themes directory), and you should be able to get in.

    You can find the themes folder in wp-content/themes

    Thread Starter genbiohacker

    (@genbiohacker)

    @rogierlankhorst will this do anything to my site content? Can I then reapply the theme without it killing any of my content?

    @a2hostinglk yes I do have third party pluging. When I changed to maintenance page, I went to themes> appearance, then changed from default to maintenance page. I can’t get in to tell you the exact steps.
    I have plugins- the most recent was google analytics.

    This should not affect content. In some themes, you might need to redo the widgets, but this often is not necessary.

    You can also contact the theme developer, as the maintenance page is from the theme.

    Thread Starter genbiohacker

    (@genbiohacker)

    That didn’t work. I am thinking it is not with the theme at all but in the admin panel, where it directs to when it links out. When I deactivated the theme I just got a blank page with an 500 error.

Viewing 7 replies - 1 through 7 (of 7 total)
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