Can’t Access Dashboard WooCommerce Critical Error

  • Resolved vmarsman

    (@vmarsman)


    2 years, 10 months ago

    Hello,

    WordPress version 5.8.2
    Current theme: Flexform Child Theme (version 1.0)
    PHP version 7.3.30

    All plugins are up to date, updated via GoDaddy Managed WordPress tools.

    I cannot access the website at all it shows a critical error message. Before updating WooCommerce to the latest version I was able to see the frontend but not the backend. I received this error:
    An error of type E_COMPILE_ERROR was caused in line 87 of the file /var/www/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php. Error message: require(): Failed opening required ‘/var/www/wp-content/plugins/woocommerce/src/Utilities/NumberUtil.php’ (include_path=’.:’)

    After updating WooCommerce via GoDaddy I am no longer able to access the front-end or back-end.

    I recently updated Indeed Ultimate Membership Pro plugin so I thought this may be the issue. Interestingly when I disable via FTP both Ultimate Membership Pro and WooCommerce I am able see the dashboard, however, the dashboard is ’empty’ it does not show pages, it only shows activity, news, and profile, and the front-end still shows a critical error message. Disabling all other plugins does not make a difference.

    After disabling WooCommerce I got this error message about the Booster for WooCommerce via email. I am guessing this is to be expected. 

    An error of type E_ERROR was caused in line 118 of the file /var/www/wp-content/plugins/woocommerce-jetpack/includes/class-wcj-payment-gateways-fees.php. Error message: Uncaught Error: Call to undefined function WC() in /var/www/wp-content/plugins/woocommerce-jetpack/includes/class-wcj-payment-gateways-fees.php:118
Stack trace:
#0 /var/www/wp-content/plugins/woocommerce-jetpack/includes/classes/class-wcj-module.php(243): WCJ_Payment_Gateways_Fees->get_deprecated_options()
#1 /var/www/wp-content/plugins/woocommerce-jetpack/includes/functions/wcj-functions-booster-core.php(21): WCJ_Module->handle_deprecated_options()
#2 /var/www/wp-includes/class-wp-hook.php(303): wcj_handle_deprecated_options('')
#3 /var/www/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
#4 /var/www/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
#5 /var/www/wp-settings.php(578): do_action('init')
#6 /var/www/wp-config.php(95): require_once('/var/www/wp-set...')
#7 /var/www/wp-load.php(50): require_once('/var/www/wp-con...')
#8 /var/www/wp-admin/admin.php(34): require_once('/var/www/wp-loa...')
#9 /var/www/wp-admin/index.php(10): require_once('/var/www/wp-adm...')
#10 {main}

    I have tried to restore the website (files and database) to a version before Ultimate Membership Pro or WooCommerce were updated and when the website was last known to be working via GoDaddy and I still get a critical error. I was able to restore a recent version where the front-end was working, the version before updating to WooCommerce 6 in the past. However, after updating to WooCommerce 6 GoDaddy now says there was an error with restoring the backup.

    I am at a loss. I cannot update my PhP as GoDaddy does not have this option. I am unsure if I should keep trying to restore to earlier versions or if I should just manually downgrade Ultimate Membership Pro and WooCommerce. Any help would be appreciated.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Joash

    (@joashrajin)

    Hi @vmarsman ??

    Thanks for getting in touch with us ??

    Based on the information you have shared, it is very likely that there is a conflict occurring on your site.

    To find the root cause of the problem, you could follow these steps: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    If you do that and the issue persists, could you please share a copy of your site’s System Status with us? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thanks!

    Thread Starter vmarsman

    (@vmarsman)

    Hi Joash,

    When I disable plugins one by one there is no change, the only time there is a change is when I disable both WooCommerce and Indeed Ultimate Membership Pro and then I can get into the dashboard, but the dashboard does not show pages or plugins it only shows ‘profile.’ I am able to access files via FTP, is there a way to get the system report via FTP?

    Hello,

    I disable both WooCommerce and Indeed Ultimate Membership Pro and then I can get into the dashboard, but the dashboard does not show pages or plugins it only shows ‘profile.’

    To clarify, did you also switch to a default theme like Storefront via FTP?
    https://www.wp-tweaks.com/manually-switch-a-wordpress-theme-via-ftp/

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)
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