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Reply To: can’t access jetpack ‘contact support’

Regina — Thu, 23 Aug 2018 09:36:48 +0000

Hello there,

You can reach Jetpack support here on this forum: https://www.ads-software.com/support/plugin/jetpack

Just wondering, is it possible that you have another WordPress.com account that you used to purchase the Jetpack paid plan?

Reply To: can’t access jetpack ‘contact support’

fritzloest — Thu, 23 Aug 2018 10:33:43 +0000

thank you, regina, i will try out that forum.

to answer your question, yes i do have another wordpress.com account, but did in fact buy via the correct wordpress.com account – since you asked, i checked and also tried to login with both account details and both behave the same way.

thank you again for your help.

Reply To: can’t access jetpack ‘contact support’

Regina — Thu, 23 Aug 2018 13:28:07 +0000

You’re welcome. Hope your issue gets resolved with the help of Jetpack team. ??

Reply To: can’t access jetpack ‘contact support’

Jan Dembowski — Fri, 24 Aug 2018 01:58:31 +0000

i am a paid subscriber to jetpack as from yesterday

For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.