• Resolved pevista

    (@pevista)


    Jetpack seems to work fine, but I can’t access the dashboard.

    When click /wp-admin/admin.php?page=jetpack#/dashboard, I end up ind the frontend showing this URL: /#/dashboard.
    Jetpack connects fine with wordpress.com. My other sites work fine.

    The site is trykkoger.dk.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor James Huff

    (@macmanx)

    Are you currently logged into the site as an Administrator, and is this site part of a multisite network?

    Thread Starter pevista

    (@pevista)

    Yes, I’m admin. I have tried disabling all plugins and I also tried uninstalling and reinstallng Jetpack. It’s not multisite.

    Plugin Contributor James Huff

    (@macmanx)

    Does the problem continue with all other plugins deactivated?

    Thread Starter pevista

    (@pevista)

    Yes.

    Plugin Contributor James Huff

    (@macmanx)

    Ok, and lastly does it continue under a different theme, like the Twenty Nineteen theme.

    Oh, and are you using any security measures you could switch off to test, like mod_security, Cloudflare, Sucuri, etc?

    Thread Starter pevista

    (@pevista)

    I tried disabling all plugins, enabling Jetpack, change theme to Twenty Nineteen. Jetpack still redirects to trykkoger.dk/#/dashboard

    I use Wordfence (but that plugin was disabled as well).

    I have used this site for years without problems, and I have others running the same theme.

    I can access the site from wordpress.com – appearently without probelms.

    I can access Jetpack statistics, but not Dashboard and Settings.

    Plugin Contributor James Huff

    (@macmanx)

    What is the contents of your .htaccess file?

    If you’d rather share that privately, you can reach us at https://jetpack.com/contact-support/?rel=support

    Thread Starter pevista

    (@pevista)

    Thanks. I sent a support request c/o you with the .htaccess file.

    Plugin Contributor James Huff

    (@macmanx)

    Thanks, we’ll reply to your email as soon as we can.

    Thread Starter pevista

    (@pevista)

    The problem appearently solved itself. It works again.

Viewing 10 replies - 1 through 10 (of 10 total)
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