Can’t Access Login Page

  • Resolved keywon

    (@keywon)


    11 months, 2 weeks ago

    Hello,

    I installed your plugin few weeks ago and it was working perfectly till yesterday but today when I tried to go to my login page it gave me this error:

    Access to?mywebsite.com?was denied

    You don’t have authorization to view this page.

    HTTP ERROR 403

    I have installed your plugin on 2 sites and both are showing this error today. I had to delete the plugin to enter the wp-admin area.

    How can I fix this?

    Thanks,

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support hjogiupdraftplus

    (@hjogiupdraftplus)

    Hi @keywon

    If you try access with login page and it shows 403 error. It might be due to Login whitelist enabled and IP address you are accessing login page is not in the whitelisted IPs.

    Please define below constant in wp-config.php and try access with that login page.

    define( 'AIOS_DISABLE_LOGIN_WHITELIST', true );

    Regards

    Thread Starter keywon

    (@keywon)

    Yes that is correct. I enabled whitelist but didn’t enter my IP address. So, I need to go to wp-config.php and add this there? And, what is the next step?

    Thread Starter keywon

    (@keywon)

    Well, I added my IP address there but my current changed and that is what caused the issue.

    Plugin Support hjogiupdraftplus

    (@hjogiupdraftplus)

    Hi @keywon

    Glad to know that issue seems fixed.

    Would you mind writing a quick five-star review on www.ads-software.com?

    https://www.ads-software.com/support/plugin/all-in-one-wp-security-and-firewall/reviews/#new-post

    Reviews also help others to make confident decisions about our plugin.

    Thread Starter keywon

    (@keywon)

    Why the scanner never stops scanning? It never completes the scan. What might be the problem?

    Plugin Support hjogiupdraftplus

    (@hjogiupdraftplus)

    Hi @keywon,

    It seems you are asking for WP security > Scanner > File change detection tab have “Scan Now” button it keeps scanning and never stops means it shows Processing.

    It needs to cross check that AJAX request to scan the file change detection do not have errors. The Browser > Developer tools > Network does have the any error in response for admin_ajax.php with aios_ajax > perform_file_scan have to cross check.

    It might be server time out configuration or any other conflict / setting might be creating issue.

    Regards

Viewing 6 replies - 1 through 6 (of 6 total)
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