Can’t access login page or admin tools – also Error 404

  • Resolved web_masterz

    (@web_masterz)


    15 years, 2 months ago

    MALFUNCTIONING LIVE SITE — Our site is running a very out-of-date version of WP (2.1.3). The host is Lunar Pages.

    I inherited this web management role and did not originally set the site up. Have been avoiding upgrade b/c it seemed daunting , but was encouraged by client and hosting company to upgrade WP due to the recent hacks of older version.

    Set out to use automatic upgrader tool, but unfortunately, upon beginning it, site went to “500 Internal Server Error.” After hours of
    – experimenting with .htaccess file (have since returned to original version)
    – FTP uploading a week-old backup of the site files (except the “config” files which would not upload)
    – setting file permissions to 775 and 644
    – upgrading plugins as possible (when still compatible with our old version of WP)
    …the public side of site was finally visible. However, it is stripped of all CSS. I now can’t login as an administrator.

    I have now:
    – renamed the custom theme in themes folder and named it back — theme appears to be stuck as “default”

    Site is still without formatting and login page brings up 404 error. Lunarpages is closed for weekend holiday and is providing intermittent email responses.

    Can the hosting company restore the site to its settings and db as of 2 days ago (before I began the upgrade?)

    Any help would be much appreciated.

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi,

    Refer this article;

    https://codex.www.ads-software.com/Login_Trouble

    Thanks,

    Shane G.

    Thread Starter web_masterz

    (@web_masterz)

    OK, I’ll try that. Thanks for the quick reply.

    Thread Starter web_masterz

    (@web_masterz)

    Hi there,
    So I’ve followed all the instructions on the “Login Trouble” page you referenced aboev:

    -Made sure that cookies are enabled for my browsers.
    -Cleared browser cookies (repeatedly)
    -Cleared browser cache (repeatedly)
    -Disabled Plugins
    -New Login File
    -Checked URL Options

    I’m running:
    PHP Version 4.4.9 CGI

    Still no progess. And the site’s host (lunarpages) is not responding to their helpdesk emails. It’s been down for most of the weekend now.

    Is there some procedure I can go through to just reset the site as it was before I tried to upgrade it? It’s really unprofessional, obviously, to have a non-fuctioning site (just a white background and all of the content/links in no particular order in Times New Roman).

    Any help would be much much appreciated.

    Thread Starter web_masterz

    (@web_masterz)

    If this is any help, here’s an error message in the logs

    …/.htaccess: SecFilterEngine takes one argument, On, Off, or DynamicOnly to determine when will request be filtered

    Thread Starter web_masterz

    (@web_masterz)

    OK, so I adjusted added this to htaccess file:

    SecFilterEngine Off
    SecFilterScanPOST Off

    per this Lunarpages forum:
    https://www.lunarforums.com/printpage.html;topic=36528.0

    So now the publicly visible site looks like its at least a blog, but still in default theme…something I could deal with if I could login to the WordPress admin area. (I still can’t)

    When I go to the admin page, I get the following errors…

    //

    Warning: main(/home/improt2/public_html/site_2007/wp-load.php) [function.main]: failed to open stream: No such file or directory in /home/improt2/public_html/site_2007/wp-login.php on line 12

    Warning: main(/home/improt2/public_html/site_2007/wp-load.php) [function.main]: failed to open stream: No such file or directory in /home/improt2/public_html/site_2007/wp-login.php on line 12

    Fatal error: main() [function.require]: Failed opening required ‘/home/improt2/public_html/site_2007/wp-load.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/improt2/public_html/site_2007/wp-login.php on line 12

    //

    Thread Starter web_masterz

    (@web_masterz)

    I’ve resolved the problem now. FYI.

    After adding the “SecFilterEngine Off
    SecFilterScanPOST Off ” code to the htaccess file (as described in my last post above), I re-uploaded a backup of the wp-login.php file (from one week ago) and for some reasoon, it allowed me to login again.

Viewing 6 replies - 1 through 6 (of 6 total)
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