Cant access my web after update

Please check the error logs on your server for a more specific error message, which may give a clue to why this is happening on your website/server. If you need help locating them, ask your hosting provider to help you with that.

If you cannot find error logs or if you don’t find any helpful info in the error logs, try Enabling debugging. See: https://www.ads-software.com/support/article/debugging-in-wordpress/

Meanwhile try:
– manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

– If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

Thanks a lot, I tried the plugin de-activation but nothing change, i tried the /wp-content/themes/ but i could not find it, i already ask my hosting but haven’t answer. what i did was just update WordPress to the newest version 5.5. i don’t know if it was successfully installed and my pc closed the windows when i tried to access again it was not working at all

If none of the steps suggested in my previous reply worked, then try MANUALLY updating. Download WordPress again and unzip it, and use that to copy up. Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and delete then replace your copies of everything on the server EXCEPT the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings. (NOTE: do not delete the?wp-content?directory or your?wp-config.php?file). Please read the Manual Update directions first.

Thanks a lot! can you access now and see what is the erro is showing? its a long text and I don’t understand quite well

Hello, i am trying to upload manually every folder from WordPress i downloaded, but somehow there are some files that cant be uploaded. I started with the /wp-admin/ and some files from this folder are having issues and I don’t know why can you help me, please

some files from this folder are having issues and I don’t know why

See if your hosting provider can assist you

will the manually upload of wordproess fix the issue? why does the host needs to assits when is a wp problem related

Hey! thanks a lot i manually installed wp and is now working fine, hope you have a nice day, you helped me a lot!

Glad its sorted ??