Can’t access my website, don’t have a login, developer no longer contactable

  • My client has a difficult situation. She needs to urgently take down an existing website that someone built for her. The tricky thing is the developer owns the domain name and has the only login to the Word Press website. They are also no longer contactable or available (essentially have disappeared off radar). The domain name expires in September 2022, however this is too far away and is causing damage to her business not being able to edit or update the website. She has also contacted the domain name host provider, but they won’t do anything as she doesn’t officially own the domain. Is there a way Word Press can provide login access if my client can prove her identity or something similar? Perhaps override the developer access or provide a unique login to the domain? An urgent solution or any suggestions would be greatly appreciated.

    • This topic was modified 2 years, 7 months ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic

    The page I need help with: [log in to see the link]

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  • You might find contact information for the person responsible for maintaining the site on a whois database. Try googling whois you should get a prompt for the domain name. There should be some contact information for the person responsible for maintaining the site.

    Thread Starter hanahanz

    (@hanahanz)

    Thanks Mr Tom. My client has their details, knows the individual responsible, and has tried multiple times and ways to contact them. However the individual is choosing to ignore their requests. We were hoping that WordPress might have an exception or there were some laws for this situation… a way to override things when it is clear the website is about and for the client but the individual holding the website access is refusing to supply.

    Only the host provider would have access to your site. WordPress doesn’t create backdoors for sites. If he legally owns the domain name and controls the hosting account you can’t do anything. If he hurts your business you might take legal action against him on those grounds. But it is not a WordPress matter. No one can do anything legally to help you.

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