Can’t access my website: No such file or directory

  • Resolved teresaeng

    (@teresaeng)


    7 years, 4 months ago

    Hello,

    I can’t access my website or WP admin. On my website I get the message below.

    Warning: require_once(/homepages/14/d414347267/htdocs/teresa-eng.com//wp-admin/includes/plugin.php): failed to open stream: No such file or directory in /homepages/14/d414347267/htdocs/teresa-eng.com/wp-content/plugins/toolkit-for-envato/Models/class.Configuration.php on line 40

    Fatal error: require_once(): Failed opening required ‘/homepages/14/d414347267/htdocs/teresa-eng.com//wp-admin/includes/plugin.php’ (include_path=’.:/usr/lib/php7.0′) in /homepages/14/d414347267/htdocs/teresa-eng.com/wp-content/plugins/toolkit-for-envato/Models/class.Configuration.php on line 40

    Could someone tell me what files need to be uploaded on my FTP server? I tried updating toolkit-for-envato but it didn’t help.

    Many thanks in advance.
    Teresa

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    If that does not resolve the issue, try MANUALLY updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old wp-admin and wp-includes folders and files on your server before uploading the new ones. Please read the Manual Update directions first.

    • This reply was modified 7 years, 4 months ago by t-p.
    Thread Starter teresaeng

    (@teresaeng)

    Hi t-p,

    Thanks for the suggestions. It took some time but it works again!

    Thank you so much for your help! That was a real lifesaver!

    Teresa

    Moderator t-p

    (@t-p)

    Glad to know it ??

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Can’t access my website: No such file or directory’ is closed to new replies.