Can't access plugin installs or theme installs

  • I just installed WordPress 3.6 manually and everything appeared to be working perfectly. until I went to install a plugin from the dashboard. The issue arises when I try to search for available plugins, click on featured or anything that pulls information form www.ads-software.com.

    This is the error message I get:

    An unexpected error occurred. Something may be wrong with www.ads-software.com or this server’s configuration. If you continue to have problems, please try the support forums.

    I have read and read but I can’t find a solution or a reason to this problem.

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  • Is your server behind a proxy server, load balancer and/or firewall system? This may cause issues when trying to access external resources (like www.ads-software.com or Google fonts, etc.) unless the proper firewall rules are in place. To resolve this, you will need to work with your host – if this is indeed the issue.

    Thread Starter stay7rue

    (@stay7rue)

    The theme I installed is using Google Web Fonts and they appear to be working. But the install issue remains. I will try to contact my host provider and see if they can shed some light on this like you are saying.

Viewing 2 replies - 1 through 2 (of 2 total)
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