"Can't Access This Site Data" Error

Could you post your site URL here, so I can have a look?

If you want it to remain private, you can also contact us via this contact form:

https://jetpack.me/contact-support/

Thanks Adam, it is https://thesavingsopportunity.com

Hmm, this is odd. Our testing tool says everything is fine with your site’s connection:

https://jetpack.me/support/debug/?url=http%3A%2F%2Fthesavingsopportunity.com%2F

Are you still seeing this issue? If so, can you please use Jetpack’s Debugger module to send us some more information about your site?

To do so, follow these steps:

1) Go to the Jetpack page in your dashboard.
2) Click on the “Debug” link in the footer of the page.
3) Click the link that says “click here to contact Jetpack support.”
4) Fill in the description box and your name and email address.
5) Click the “Contact Support” button.

Thanks!

Yes, when I sign in to wordpress.com I am still getting those red error messages and I still can’t edit my Settings page such as site title, tagline & visibility.

I have debugged then filled out the contact form as requested. Thanks.

Can you please try the fix described here?

https://jetpack.me/support/site-management/#troubleshooting

Let me know if that works, thanks! ??

Hi Adam. I followed the instructions from that support site. When I got to JSON API the “Allow remote management…” was already clicked though.

I went through and hit ‘Save’ again just in case…but I’m still having the same problems as described though ??

Can you send along some screenshots of this? I’ve tried a couple times but I cannot seem to replicate the issue. From everything I can see, your site’s Jetpack connection is fine.

You can upload the images to your site and put the links here if you’d like, or use a general image hosting service like Imgur.

Thanks!

Hi Adam. I’d never used Imgur, so I wanted to try it out. Pretty cool ??

So this first image is what I see when I click on My Sites – the little red triangle warning sign: https://i.imgur.com/jnAGnhn.png

This second image is the message I get when I click on the triangle: https://i.imgur.com/J85iIH1.png

This third image is what I see when I click on settings. You’ll notice the red error message, the red triangle again, and the fact that the settings (title, tagline, visibility, save settings button etc) are all deactivated so I can’t add or click anything to change things. https://i.imgur.com/GAx6c0m.png

Is this bad (particularly the last page, with not being able to set up the Settings)? How I originally detected this was that I couldn’t connect my blog to Izea – but I figured out how to do that manually so that is no longer a problem. I’m just wondering if this is a problem or something that need to be fixed (like it’s harming my site in some way or could come up as a problem again in the future) or if it’s not really important since Jetpack is working fine on my and your end.

Thanks for your help Adam. I’m sure you have better things to do than work on this issue all day, lol ??

At this point, I still cannot reproduce this, so I’m still a bit puzzled…

Can you try logging into WordPress.com using a different browser (say Firefox or Internet Explorer) and seeing if the errors still show up? What about if you use a different computer entirely?

You are logging into WordPress.com with the username “jenniferpeaslee” right?

Let me know!

Yes, I’m using the jenniferpeaslee username. I don’t think I have any other.

I have been using Firefox as it is my browser of choice. However, I just tried logging in with Internet Explorer and Chrome. The only change is that I’m not getting the little triangle warning. However, when I click on settings I still get the big red banner warning that says “There was an error retrieving your site settings.Make sure your Jetpack is up to date”

I’m sorry, I don’t have another computer to use to log in.

I don’t want to sound like a quitter (LOL!) but if there is nothing we can do about it right now should I just ignore it because everything is working okay? Or are these errors a bad thing that should be fixed – either because they’ll impact the site negatively or come back to haunt me later? I just hate to use up all your time like this when it appears nothing can be done.

Those errors are usually bad. They mean that the connection between your site and WordPress.com is broken.

But the thing is, your connection is working OK according to our testing tool:

https://jetpack.me/support/debug/?url=http%3A%2F%2Fthesavingsopportunity.com%2F

One last thing before I run this up the flagpole to a developer: can you please try disconnecting Jetpack and then reconnecting it?

To disconnect Jetpack from WordPress.com, click on Jetpack from your site’s Dashboard and scroll all the way down. You’ll see a link that says “Disconnect from WordPress.com”. Click that to disconnect.

To reconnect, click the green button that says “Connect to Get Started”.

Let me know if that solves things! ?? Thanks!

I’m sorry Adam. I disconnected then reconnected and I’m still getting the same errors in WordPress.com. I even logged out then logged back in hoping that would change, but the problem persists. Are you as frustrated about this as me? LOL! But thanks for your help so far, I’m a newbie and your instructions have been very clear as we troubleshoot together. I don’t want bad errors affecting my blog, so hopefully the developer you mentioned can shed some light on this.

After some prolonged troubleshooting with a developer, I don’t know if we’re any closer to figuring out what the issue is. ??

If you don’t mind, can you email us here:

https://jetpack.me/contact-support/

… and include a link to this very thread:

https://www.ads-software.com/support/topic/cant-access-this-site-data-error

Instruct whoever gets to it first (might not be me) to send it to me instead. ?? Thanks!

I’ve just sent the email!

Hi Adam –

I just wanted to let you know that I got a response from someone other than you on that email. In the email I instructed it to go to you and then started out with your name like a letter (like I just did here). This person replied (Jeremy, no last name given) but truncated my original message so those things were left out. He then asked me to create an admin account on my site for him.

Just wanted to mention that my instructions to send the support request to you were disregarded – and then completely taken out of my message as if the request never existed, with no mention given to that request by Jeremy (and why he was replying instead). AND I wonder if this is legit? I don’t know about making someone who I don’t know an admin on my site. Is that how these things are handled? I’m new to blogging but red flags came up in my head, kind of like you know never to give out your debit card pin, lol ??

Thanks for your help again,

– Jennifer