Hello @victoriamarin
I am sorry about the issue you are experiencing and I am happy to assist you with this?
Did the issue occur right after the activation of W3 Total Cache or have you changed any settings?
Please follow the instructions below to completely remove W3 Total Cache:
1. Check .htaccess File (make backup)
W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
2. Delete wp-content files and folders
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– dbcache.php (if exists)
– upgrade folder
– delete w3-total-cache folder in wp-content/plugins/ (if exists)
3. Delete Cached Files from CDN (if using CDN)
Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
4. Go to your wp dashboard and re-install W3 Total Cache
Please make sure to enable the settings one by one and see if the issue occurs.
Also, make sure you are not using any other caching solution or server-side caching. If on shared hosting, do not use DB caching and Object caching with the Disk caching method.
I hope this helps!
Thanks!
