• Resolved kozbilek

    (@kozbilek)


    I am experiencing a critical bug where, with the Facebook for WooCommerce plugin active, I am unable to access important WooCommerce pages such as settings and status. Instead, a blank page is displayed.

    Despite deactivating all other plugins, isolating the Facebook for WooCommerce and WooCommerce plugins, and switching to the Storefront theme on a duplicate site, the issue persists without any resolution.

    The issue may be related to an undefined method error in the fbinfobanner.php file. You can find the latest error log for the Facebook for WooCommerce plugin below:

    2024-01-19T15:06:16+00:00 CRITICAL Uncaught Error: Call to undefined method stdClass::get_tip_title_html() in /home/kaanelektronik/beta.kaanelektronik.com/wp-content/plugins/facebook-for-woocommerce/includes/fbinfobanner.php:153 Stack trace: #0 /home/kaanelektronik/beta.kaanelektronik.com/wp-includes/class-wp-hook.php(324): WC_Facebookcommerce_Info_Banner->banner('')?#1?/home/kaanelektronik/beta.kaanelektronik.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)?#2?/home/kaanelektronik/beta.kaanelektronik.com/wp-includes/plugin.php(517): WP_Hook->do_action(Array)?#3?/home/kaanelektronik/beta.kaanelektronik.com/wp-admin/admin-header.php(303): do_action('admin_notices')?#4?/home/kaanelektronik/beta.kaanelektronik.com/wp-admin/admin.php(239): require_once('/home/kaanelekt...')?#5?{main} thrown in /home/kaanelektronik/beta.kaanelektronik.com/wp-content/plugins/facebook-for-woocommerce/includes/fbinfobanner.php on line 153

    WordPress Version: 6.4.2
    WooCommerce Version: 8.4.0 (Note: Unable to upgrade to 8.5.1 due to incompatibility with certain plugins.)
    Facebook for WooCommerce Version: 3.1.9

    You can find the system log record below, do not pay attention to the storefront child error, normally the current version Avada and Avada child theme are used.

    ` ### WordPress Environment ###
    WordPress address (URL): ***
    Site address (URL): ***
    WC Version: 8.4.0
    REST API Version: ? 8.4.0
    WC Blocks Version: ? 11.6.2
    Action Scheduler Version: ? 3.7.1
    Log Directory Writable: ?
    WP Version: 6.4.2
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: tr_TR
    External object cache: ?
    
    Server Environment
    Server Info: LiteSpeed
    PHP Version: 7.4.33
    PHP Post Max Size: 64 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 3564
    cURL Version: 8.5.0
    OpenSSL/1.1.1w
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.39-MariaDB
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    Database
    WC Database Version: 8.4.0
    WC Database Prefix: wp_
    Total Database Size: 1058.03MB
    Database Data Size: 605.62MB
    Database Index Size: 452.41MB
    wp_woocommerce_sessions: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 5.52MB + Index: 2.52MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 36.56MB + Index: 22.06MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 1.52MB + Index: 1.59MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 1.52MB + Index: 0.78MB + Engine InnoDB
    wp_aff_affiliates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_aff_affiliates_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_aff_hits: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_aff_referrals: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
    wp_aff_referral_items: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_aff_robots: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_aff_uris: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_aff_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_aws_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_aws_index: Data: 43.58MB + Index: 29.06MB + Engine InnoDB
    wp_berocket_termmeta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_bwg_album: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_bwg_album_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_bwg_file_paths: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_bwg_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_bwg_image: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_bwg_image_comment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_bwg_image_rate: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_bwg_image_tag: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_bwg_shortcode: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_bwg_theme: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
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    wp_comments: Data: 15.55MB + Index: 10.09MB + Engine InnoDB
    wp_csp3_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ewwwio_images: Data: 60.59MB + Index: 54.28MB + Engine InnoDB
    wp_ewwwio_queue: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
    wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_fbv_attachment_folder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fusion_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_fusion_form_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_fusion_form_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_fusion_form_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_litespeed_avatar: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_litespeed_crawler: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_litespeed_url: Data: 1.52MB + Index: 1.64MB + Engine InnoDB
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    wp_newsletter_sent: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_newsletter_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_posts: Data: 26.55MB + Index: 9.06MB + Engine InnoDB
    wp_psmsc_agents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_attachments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_custom_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_email_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_email_otp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_holidays: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_priorities: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_scheduled_tasks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_statuses: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_threads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_tickets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_wh_exceptions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_psmsc_working_hrs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ps_exclude: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ps_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ps_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ps_product_sku: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_analytics_gsc: Data: 3.52MB + Index: 6.97MB + Engine InnoDB
    wp_rank_math_analytics_inspections: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
    wp_rank_math_analytics_objects: Data: 1.52MB + Index: 0.42MB + Engine InnoDB
    wp_rank_math_internal_links: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_internal_meta: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
    wp_rank_math_redirections: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_redirections_cache: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_relevanssi: Data: 73.66MB + Index: 86.78MB + Engine InnoDB
    wp_relevanssi_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_relevanssi_stopwords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_css: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides: Data: 0.31MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_slides_bkp: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_snippets: Data: 0.13MB + Index: 0.03MB + Engine InnoDB
    wp_spr_debug: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_spr_gateway: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_spr_installment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_spr_transaction: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 1.52MB + Index: 0.63MB + Engine InnoDB
    wp_terms: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
    wp_term_relationships: Data: 2.52MB + Index: 2.52MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.16MB + Index: 0.20MB + Engine InnoDB
    wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_trp_gettext_original_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_trp_gettext_original_strings: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
    wp_trp_gettext_tr_tr: Data: 1.52MB + Index: 1.95MB + Engine InnoDB
    wp_trustindex_google_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_usermeta: Data: 44.56MB + Index: 30.09MB + Engine InnoDB
    wp_users: Data: 1.52MB + Index: 1.03MB + Engine InnoDB
    wp_wcusage_activity: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wp_wcusage_clicks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wcusage_register: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 1.52MB + Index: 1.91MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.28MB + Index: 0.34MB + Engine InnoDB
    wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 3.52MB + Index: 6.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 2.52MB + Index: 2.47MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 1.52MB + Index: 0.72MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 1.52MB + Index: 1.28MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfconfig: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
    wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfhits: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfknownfilelist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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    wp_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_wfstatus: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    Post Type Counts
    acoplw_badges: 1
    attachment: 22778
    avada_faq: 38
    awb_off_canvas: 2
    custom_css: 2
    custom_order_status: 1
    customize_changeset: 1
    fusion_element: 11
    fusion_form: 2
    fusion_tb_layout: 4
    fusion_tb_section: 7
    is_search_form: 3
    json_consumer: 1
    nav_menu_item: 369
    oembed_cache: 61
    page: 23
    post: 64
    product: 3360
    product_variation: 2207
    revision: 275
    rm_content_editor: 1
    seedprod: 2
    shop_coupon: 114
    shop_order: 13307
    shop_order_refund: 344
    slide: 6
    wp_navigation: 1
    wpcf7_contact_form: 1
    wpcode: 2
    
    Security
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    Active Plugins (31)
    Coupon Affiliates for WooCommerce: by Elliot Sowersby
    RelyWP – 5.12.4
    
    Code Snippets: by Code Snippets Pro – 3.6.2
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    Intense Kargo Takip for WooCommerce: by Intense Yaz?l?m Ltd. ?ti. – 2.1.1
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    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to Woo.com: ?
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    WC Pages
    Shop base: #57930 - /magaza/
    Cart: #16564 - /sepetim/
    Checkout: #16586 - /odeme/
    My account: #16576 - /hesabim/
    Terms and conditions: #19824 - /mesafeli-satis-sozlesmesi/
    
    Theme
    Name: Storefront
    Version: 4.5.4
    Author URL: https://woo.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    Templates
    Overrides: –
    
    Admin
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    product-virtual-downloadable
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    product-external-affiliate
    settings
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2024-01-17 16:43:08 +03:00
    Options: ?
    Notes: 36
    Onboarding: completed
    
    Action Scheduler
    Complete: 2,999
    Oldest: 2023-12-17 01:30:41 +0300
    Newest: 2024-01-17 01:30:07 +0300
    
    Pending: 4
    Oldest: 2024-01-17 02:24:35 +0300
    Newest: 2024-01-22 20:00:07 +0300
    
    In-progress: 1
    Oldest: –
    Newest: –
    
    Failed: 1,405
    Oldest: 2023-02-03 05:18:00 +0300
    Newest: 2024-01-17 01:05:03 +0300
    
    Status report information
    Generated at: 2024-01-19 19:07:12 +03:00
    `

    Thanks in advance for your help.

Viewing 1 replies (of 1 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello kozbilek,

    Thank you for reaching out to WooCommerce support, and for providing a detailed description of the issue you’re encountering with the Facebook for WooCommerce plugin.

    It sounds like you’ve taken extensive troubleshooting steps already. The problem you’re experiencing with accessing important WooCommerce pages and encountering a blank page is certainly concerning.

    Based on the symptoms you’ve described, including the error related to an undefined method in the fbinfobanner.php file, it appears this might be attributed to a broken plugin. Sometimes, updates or installation processes can fail, which may result in missing crucial files within the plugin.

    To address this, I recommend deactivating and deleting the current Facebook for WooCommerce plugin, and then reinstalling a fresh copy.
    Make sure to clear the server-side cache (object cache) after deleting the plugin and then again after reinstalling the plugin.

    If you continue to experience any difficulties, please don’t hesitate to get back in touch. ??

    Best regards.

Viewing 1 replies (of 1 total)
  • The topic ‘Can’t access WooCommerce pages when Facebook for WooCommerce plugin is active’ is closed to new replies.