can’t activate 2FA

  • Resolved rkrista

    (@rkrista)


    3 years, 2 months ago

    Hi,
    When I try to activate 2FA, I keep getting this message:

    Error Activating 2FA
    The code provided does not match the expected value. Please verify that the time on your authenticator device is correct and that this server’s time is correct.

    The time zones do match though. I’ve got these settings from the WP dashboard:
    Server Time: 2022-01-02 15:28:28 UTC (2022-01-02 16:28:28 Europe/Budapest)
    Browser Time: Sun, 02 Jan 2022 15:28:28 GMT (Sun Jan 02 2022 16:28:28 GMT+0100)
    Corrected Time (NTP): 2022-01-02 15:28:28 UTC (2022-01-02 16:28:28 Europe/Budapest)

    My phone/authenticator app uses the same local time.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfphil

    (@wfphil)

    Hi @rkrista

    1) In the date and time settings on the phone or tablet make sure they are synchronized correctly to the correct date and time in your time zone.

    2) Install any pending phone or tablet operating system updates.
    ?
    3) Make sure the authentication application is using the latest version.
    ?
    4) Remove the entry for Wordfence in the authentication application.
    ?
    5) Turn your phone or tablet fully off and on again.
    ?
    6) Reload the Login Security >> Two-Factor Authentication page again to create a new QR code.
    ?
    7) Try to set it up again.
    ?
    8) If that still fails then you will likely have to delete the authentication application and start again. If you have many entries in your authentication application that can’t be backed up then you could try a separate, different application just for Wordfence.

    Thread Starter rkrista

    (@rkrista)

    Hi, sorry I didn’t answer! #4 in your list worked, so that’s perfect.
    Thanks for your help!

    Plugin Support wfphil

    (@wfphil)

    Hi @rkrista

    Thank you for the update.

Viewing 3 replies - 1 through 3 (of 3 total)
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