Can’t activate Clean Talk Plugin

  • Resolved blphoto2

    (@blphoto2)


    3 years, 5 months ago

    Seems like the updating of this plugin created a database error connection. I turned off plugins one by one to isolate to Clean Talk. But now I can’t activate the plugin. And during the course of trouble shooting I deleted the plugin and reinstalled… but same issue. Client loves this plugin and we are paid until 2025. Please help.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter blphoto2

    (@blphoto2)

    In addition we are using:
    Latest version of Clean Talk
    Latest version of Avada theme and WordPress
    PHP 7.4

    Plugin Author alexandergull

    (@alexandergull)

    Hello @blphoto2

    Can you post the database error text?

    Any web-server logs also will be appreciated.

    Be well.

    Thread Starter blphoto2

    (@blphoto2)

    I no longer get the database connection error but not sure if that would be an issue if the plugin was activated. Issue now is that I can’t activate the plugin. Just spins.

    This is the latest entries from error log.

    20210621T154601: www.ertc-canada.ca/wp-admin/update-core.php 
WordPress database error Unknown column 'source' in 'field list' for query INSERT INTO wp_d15k4dfr1p_cleantalk_sfw_temp (network, mask, status, source) VALUES (168430090, 4294967295, 0, 0),(1851333120, 4294966784, 0, 0),(1964701696, 4294966784, 0, 0),(463067136, 4294966272, 0, 0),(462875648, 4294966272, 0, 0),(532213248, 4294967040, 0, 0),(3301187584, 4294967040, 0, 0),(3729646592, 4294966784, 0, 0),(2015483904, 4294966784, 0, 0),(463458304, 4294966272, 0, 0),(2043539456, 4294966272, 0, 0),(993685504, 42949 
20210621T154801: www.ertc-canada.ca/wp-admin/update-core.php 
WordPress database error Unknown column 'source' in 'field list' for query INSERT INTO wp_d15k4dfr1p_cleantalk_sfw_temp (network, mask, status, source) VALUES (168430090, 4294967295, 0, 0),(1851333120, 4294966784, 0, 0),(1964701696, 4294966784, 0, 0),(463067136, 4294966272, 0, 0),(462875648, 4294966272, 0, 0),(532213248, 4294967040, 0, 0),(3301187584, 4294967040, 0, 0),(3729646592, 4294966784, 0, 0),(2015483904, 4294966784, 0, 0),(463458304, 4294966272, 0, 0),(2043539456, 4294966272, 0, 0),(993685504, 42949 
20210621T154801: www.ertc-canada.ca/wp-admin/update-core.php 
WordPress database error Unknown column 'source' in 'field list' for query INSERT INTO wp_d15k4dfr1p_cleantalk_sfw_temp (network, mask, status, source) VALUES (168430090, 4294967295, 0, 0),(1851333120, 4294966784, 0, 0),(1964701696, 4294966784, 0, 0),(463067136, 4294966272, 0, 0),(462875648, 4294966272, 0, 0),(532213248, 4294967040, 0, 0),(3301187584, 4294967040, 0, 0),(3729646592, 4294966784, 0, 0),(2015483904, 4294966784, 0, 0),(463458304, 4294966272, 0, 0),(2043539456, 4294966272, 0, 0),(993685504, 42949 
20210621T154801: www.ertc-canada.ca/wp-admin/index.php 
WordPress database error Unknown column 'source' in 'field list' for query INSERT INTO wp_d15k4dfr1p_cleantalk_sfw_temp (network, mask, status, source) VALUES (168430090, 4294967295, 0, 0),(1851333120, 4294966784, 0, 0),(1964701696, 4294966784, 0, 0),(463067136, 4294966272, 0, 0),(462875648, 4294966272, 0, 0),(532213248, 4294967040, 0, 0),(3301187584, 4294967040, 0, 0),(3729646592, 4294966784, 0, 0),(2015483904, 4294966784, 0, 0),(463458304, 4294966272, 0, 0),(2043539456, 4294966272, 0, 0),(993685504, 42949 
20210621T155001: www.ertc-canada.ca/wp-admin/admin.php 
WordPress database error Unknown column 'source' in 'field list' for query INSERT INTO wp_d15k4dfr1p_cleantalk_sfw_temp (network, mask, status, source) VALUES (168430090, 4294967295, 0, 0),(1851333120, 4294966784, 0, 0),(1964701696, 4294966784, 0, 0),(463067136, 4294966272, 0, 0),(462875648, 4294966272, 0, 0),(532213248, 4294967040, 0, 0),(3301187584, 4294967040, 0, 0),(3729646592, 4294966784, 0, 0),(2015483904, 4294966784, 0, 0),(463458304, 4294966272, 0, 0),(2043539456, 4294966272, 0, 0),(993685504, 42949 
20210621T155101: www.ertc-canada.ca/wp-admin/admin.php 
WordPress database error Unknown column 'source' in 'field list' for query INSERT INTO wp_d15k4dfr1p_cleantalk_sfw_temp (network, mask, status, source) VALUES (168430090, 4294967295, 0, 0),(1851333120, 4294966784, 0, 0),(1964701696, 4294966784, 0, 0),(463067136, 4294966272, 0, 0),(462875648, 4294966272, 0, 0),(532213248, 4294967040, 0, 0),(3301187584, 4294967040, 0, 0),(3729646592, 4294966784, 0, 0),(2015483904, 4294966784, 0, 0),(463458304, 4294966272, 0, 0),(2043539456, 4294966272, 0, 0),(993685504, 42949 
20210621T155101: www.ertc-canada.ca/wp-admin/plugins.php 
WordPress database error Unknown column 'source' in 'field list' for query INSERT INTO wp_d15k4dfr1p_cleantalk_sfw_temp (network, mask, status, source) VALUES (168430090, 4294967295, 0, 0),(1851333120, 4294966784, 0, 0),(1964701696, 4294966784, 0, 0),(463067136, 4294966272, 0, 0),(462875648, 4294966272, 0, 0),(532213248, 4294967040, 0, 0),(3301187584, 4294967040, 0, 0),(3729646592, 4294966784, 0, 0),(2015483904, 4294966784, 0, 0),(463458304, 4294966272, 0, 0),(2043539456, 4294966272, 0, 0),(993685504, 42949 
20210621T155301: www.ertc-canada.ca/wp-admin/plugins.php 
WordPress database error Unknown column 'source' in 'field list' for query INSERT INTO wp_d15k4dfr1p_cleantalk_sfw_temp (network, mask, status, source) VALUES (168430090, 4294967295, 0, 0),(1851333120, 4294966784, 0, 0),(1964701696, 4294966784, 0, 0),(463067136, 4294966272, 0, 0),(462875648, 4294966272, 0, 0),(532213248, 4294967040, 0, 0),(3301187584, 4294967040, 0, 0),(3729646592, 4294966784, 0, 0),(2015483904, 4294966784, 0, 0),(463458304, 4294966272, 0, 0),(2043539456, 4294966272, 0, 0),(993685504, 42949 
20210621T155601: www.ertc-canada.ca/index.php 
WordPress database error Unknown column 'source' in 'field list' for query INSERT INTO wp_d15k4dfr1p_cleantalk_sfw_temp (network, mask, status, source) VALUES (168430090, 4294967295, 0, 0),(1851333120, 4294966784, 0, 0),(1964701696, 4294966784, 0, 0),(463067136, 4294966272, 0, 0),(462875648, 4294966272, 0, 0),(532213248, 4294967040, 0, 0),(3301187584, 4294967040, 0, 0),(3729646592, 4294966784, 0, 0),(2015483904, 4294966784, 0, 0),(463458304, 4294966272, 0, 0),(2043539456, 4294966272, 0, 0),(993685504, 42949 
20210621T155601: www.ertc-canada.ca/index.php 
WordPress database error Unknown column 'source' in 'field list' for query INSERT INTO wp_d15k4dfr1p_cleantalk_sfw_temp (network, mask, status, source) VALUES (168430090, 4294967295, 0, 0),(1851333120, 4294966784, 0, 0),(1964701696, 4294966784, 0, 0),(463067136, 4294966272, 0, 0),(462875648, 4294966272, 0, 0),(532213248, 4294967040, 0, 0),(3301187584, 4294967040, 0, 0),(3729646592, 4294966784, 0, 0),(2015483904, 4294966784, 0, 0),(463458304, 4294966272, 0, 0),(2043539456, 4294966272, 0, 0),(993685504, 42949 
20210621T155601: www.ertc-canada.ca/index.php 
WordPress database error Unknown column 'source' in 'field list' for query INSERT INTO wp_d15k4dfr1p_cleantalk_sfw_temp (network, mask, status, source) VALUES (168430090, 4294967295, 0, 0),(1851333120, 4294966784, 0, 0),(1964701696, 4294966784, 0, 0),(463067136, 4294966272, 0, 0),(462875648, 4294966272, 0, 0),(532213248, 4294967040, 0, 0),(3301187584, 4294967040, 0, 0),(3729646592, 4294966784, 0, 0),(2015483904, 4294966784, 0, 0),(463458304, 4294966272, 0, 0),(2043539456, 4294966272, 0, 0),(993685504, 42949 
20210621T160001: www.ertc-canada.ca/index.php
    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    It seems that the plugin works now. Do you need more help?

    Plugin Support katereji

    (@katereji)

    Hello.
    We’ve fixed this issue, please, update the plugin to the latest version.
    If you have any further questions, please, start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Can’t activate Clean Talk Plugin’ is closed to new replies.