Can’t active Jetpack

  • Resolved Azam

    (@azaminfo)


    6 years, 4 months ago

    After years of using it, our Jetpack plugin suddenly disappeared from our WordPress. Extremely bizarre. So we’ve reinstalled it (using FTP).

    Whenever we try to activate it, it says:

    “Access denied for user ”@’localhost’ (using password: NO) on line: 1471″

    This appears at https://www.azam.info/wp-admin/plugins.php?activate=true&plugin_status=all&paged=1&s=

    Why is this error message appearing? How can we activate Jetpack please?

    We’re using the latest version of WordPress and all our other plugins are up-to-date.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • @azaminfo

    Why is this error message appearing? How can we activate Jetpack please?

    Can you please try contacting your site host and forwarding this information to them?

    They should be able to verify that your site is properly configured and address this problem for you.

    Thank you!

    Thread Starter Azam

    (@azaminfo)

    Thank you very much for the response.

    We’ll try, but our webhost doesn’t have a responsibility to fix issues caused by WordPress plugins.

    Does anybody have any ideas on how to resolve please? I’ve looked everywhere online, but can’t find any solution.

    Thread Starter Azam

    (@azaminfo)

    This is what the webhost have responded with:

    “This message indicates that the software is trying to login to the database without a username or password. Did Jetpack support give any information why it’s doing that or what lead them to believe it’s a server problem? Our database requires a username and password to be used always.”

    Could you kindly let me know?

    @azaminfo

    Please open an inquiry here:

    https://jetpack.com/contact-support/

    Include a link to this thread in your message.

    Once we hear from you, we will be glad to continue assisting you with this!

Viewing 4 replies - 1 through 4 (of 4 total)
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