Can’t add card info to Stripe

Hi @endees ,

Thanks for reaching out!

I understand that you are unable to add any data into the Stripe checkout fields.

I have gone to your site and was able to replicate the issue as it does not allow me to enter any details in those fields.

As a first step, I would recommend performing a conflict test to rule out any theme/plugin conflicts.

To do this, please temporarily switch you theme to Storefront, and disable all plugins except for WooCommerce, then check to see if the issue is still present.

If the issue is no longer there, then to find the culprit you can enable each plugin, one by one, testing after each.

If the conflict test makes no difference, please could you share a copy of your sites System Status report by navigating to WooCommerce > Status. Select “Get system report” and “Copy for support”.

Once you have this, you can share it here in your response.

Thanks!

Hi @endees

If the conflict test suggested above doesn’t yield results, you can request further support directly on the following page: https://www.ads-software.com/support/plugin/woocommerce-gateway-stripe/ , which is a separate forum for questions related to our Stripe plugin.

* Kindly note that this particular forum is for questions that are related to the WooCommerce core features.

Hello, thanks for response.

I find problem but i don’t know how to solved it.
My theme is causing the problem.

Below is my Site system status report.

### WordPress Environment ###

WordPress address (URL): https://arkanoego24.pl
Site address (URL): https://arkanoego24.pl
WC Version: 6.6.1
REST API Version: ? 6.6.1
WC Blocks Version: ? 7.6.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: pl_PL
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.26
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.6.1
WC Database Prefix: wp_
Ca?kowity rozmiar bazy danych: 6.75MB
Rozmiar bazy danych: 4.24MB
Rozmiar indeksu bazy danych: 2.51MB
wp_woocommerce_sessions: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_woocommerce_api_keys: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_woocommerce_attribute_taxonomies: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_woocommerce_downloadable_product_permissions: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_woocommerce_order_items: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_woocommerce_order_itemmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_woocommerce_tax_rates: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_woocommerce_tax_rate_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_woocommerce_shipping_zones: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_woocommerce_shipping_zone_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_woocommerce_shipping_zone_methods: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_woocommerce_payment_tokens: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_woocommerce_payment_tokenmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_woocommerce_log: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_actionscheduler_actions: Dane: 0.09MB + Indeks: 0.11MB + Silnik InnoDB
wp_actionscheduler_claims: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_actionscheduler_groups: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_actionscheduler_logs: Dane: 0.08MB + Indeks: 0.03MB + Silnik InnoDB
wp_aioseo_cache: Dane: 0.11MB + Indeks: 0.03MB + Silnik InnoDB
wp_aioseo_notifications: Dane: 0.06MB + Indeks: 0.06MB + Silnik InnoDB
wp_aioseo_posts: Dane: 0.13MB + Indeks: 0.02MB + Silnik InnoDB
wp_commentmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_comments: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB
wp_links: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_litespeed_url: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_litespeed_url_file: Dane: 0.02MB + Indeks: 0.08MB + Silnik InnoDB
wp_options: Dane: 2.13MB + Indeks: 0.08MB + Silnik InnoDB
wp_pda_passwords: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_pmpro_discount_codes: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_pmpro_discount_codes_levels: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_pmpro_discount_codes_uses: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_pmpro_memberships_categories: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_pmpro_memberships_pages: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_pmpro_memberships_users: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB
wp_pmpro_membership_levelmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_pmpro_membership_levels: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_pmpro_membership_ordermeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_pmpro_membership_orders: Dane: 0.02MB + Indeks: 0.20MB + Silnik InnoDB
wp_postmeta: Dane: 0.14MB + Indeks: 0.16MB + Silnik InnoDB
wp_posts: Dane: 0.19MB + Indeks: 0.06MB + Silnik InnoDB
wp_swpm_membership_meta_tbl: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_swpm_membership_tbl: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_swpm_members_tbl: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_swpm_payments_tbl: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_termmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_terms: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_term_relationships: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_term_taxonomy: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_usermeta: Dane: 0.06MB + Indeks: 0.03MB + Silnik InnoDB
wp_users: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_wc_admin_notes: Dane: 0.05MB + Indeks: 0.00MB + Silnik InnoDB
wp_wc_admin_note_actions: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_category_lookup: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wc_customer_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_download_log: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_order_coupon_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_order_product_lookup: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_wc_order_stats: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_wc_order_tax_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_product_attributes_lookup: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_product_download_directories: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_product_meta_lookup: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB
wp_wc_rate_limits: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_reserved_stock: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wc_tax_rate_classes: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_webhooks: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_woocommerce_p24_data: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_woocommerce_p24_order_map: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_woocommerce_p24_subscription: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_wpforms_tasks_meta: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

### Post Type Counts ###

acf-field: 2
acf-field-group: 1
attachment: 5
nav_menu_item: 1
page: 44
polylang_mo: 3
post: 2
product: 9
shop_order: 10
woocustomemails: 3
wp_global_styles: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (12) ###

Polylang: przez WP SYNTEX – 3.2.3
Advanced Custom Fields: przez Delicious Brains – 5.12.2
All in One SEO: przez All in One SEO Team – 4.2.1.1
Disable cart page for WooCommerce: przez Code4Life – 1.2.5
LiteSpeed Cache: przez LiteSpeed Technologies – 4.6
Paid Memberships Pro: przez Paid Memberships Pro – 2.8.3
PDF Embedder: przez WP PDF Embedder Team – 4.6.4
Paid Memberships Pro - WooCommerce Add On: przez Paid Memberships Pro – 1.7.4
Hyyan WooCommerce Polylang Integration: przez Hyyan Abo Fakher – 1.5.0
WooCommerce Stripe Gateway: przez WooCommerce – 6.4.1
WooCommerce: przez Automattic – 6.6.1
WC Custom Emails Per Product: przez Alex Mustin – 2.2.10

### Inactive Plugins (12) ###

Akismet Anti-Spam: przez Automattic – 4.2.4
All-in-One WP Migration: przez ServMask – 7.61
Google Analytics for WordPress by MonsterInsights: przez MonsterInsights – 8.5.3
Hello Dolly: przez Matt Mullenweg – 1.7.2
Hostinger: przez Hostinger – 1.0
OptinMonster: przez OptinMonster Popup Builder Team – 2.7.0
Password Protect WordPress Lite: przez BWPS – 1.8.2
Simple Paywall: przez Simple Paywall – 0.6.0
Simple WordPress Membership: przez smp7
wp.insider – 4.1.2

WooCommerce Payments: przez Automattic – 4.3.0
WooCommerce Przelewy24 Payment Gateway: przez Przelewy24 Sp. z o.o. – 1.0.12
WPForms Lite: przez WPForms – 1.7.4.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: PLN (z?)
Currency Position: right_space
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
p24_subscription (p24_subscription)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Strona sklepu: #6 - /sklep/
Koszyk: #7 - /koszyk/
Zamówienie: #8 - /zamowienie/
Moje konto: #9 - /moje-konto/
Regulamin: #141 - /regulamin/

### Theme ###

Name: Piotr Pyszniak - Autobiografia
Version: 1.0
Author URL: https://mk-photo.pl
Child Theme: ? – Je?li modyfikujesz WooCommerce lub motyw nadrz?dny
którego nie jeste? autorem
polecamy u?ywanie motywu potomnego. Zobacz: Jak tworzy? motywy potomne

WooCommerce Support: ? Nie zadeklarowane

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-06-28 19:51:37 +02:00
Options: ?
Notes: 51
Onboarding: completed

### Action Scheduler ###

Zakończ: 201
Oldest: 2022-05-28 22:19:22 +0200
Newest: 2022-06-28 20:14:03 +0200

Oczekuj?ce: 3
Oldest: 2022-06-28 20:19:45 +0200
Newest: 2022-06-29 20:13:58 +0200

### WooCommerce Polylang Integration ###

Language Locale: pl_PL
Polylang Language Locale: pl_PL
Polylang Available Languages: pl_PL (WooCommerce translation file found OK at /home/u554268097/domains/arkanoego24.pl/public_html/wp-content/languages/plugins/woocommerce-pl_PL.mo) uk (WooCommerce translation file found OK at /home/u554268097/domains/arkanoego24.pl/public_html/wp-content/languages/plugins/woocommerce-uk.mo) ru_RU (WooCommerce translation file found OK at /home/u554268097/domains/arkanoego24.pl/public_html/wp-content/languages/plugins/woocommerce-ru_RU.mo)

### Status report information ###

Generated at: 2022-06-28 20:16:55 +02:00

Hi there,

As @margaretwporg mentioned, this forum is for WooCommerce itself. For issues related to the WooCommerce Stripe Gateway, please create a new post here: https://www.ads-software.com/support/plugin/woocommerce-gateway-stripe/

That said, I don’t see the issue now browsing to your checkout. You may have resolved this.

As this is not a WooCommerce issue, I’ll mark this topic as resolved.

Hi there,
I resolved the problem. My jquery plugin was attached to body not to head section and it was causin that problem.

Ah, glad you found it! Thanks for letting us know how you solved this to help others in the future. ??