Can’t add event information

  • Resolved databell96

    (@databell96)


    1 year, 5 months ago

    I’m going to the Events area on my client’s wp-admin. When I do select an event to either edit or create, I can do so, and add basic info like the title, description, I can also select the events status and options. What I can’t do is list the date, time, venue, etc. That pane doesn’t show up at all. I’m still using the Classic Editor for this alongside OcreanWP, but I went into Troubleshooting mode and switched themes and nothing changed. Where did that pane disappear to?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Darian

    (@d0153)

    Hi @databell96

    Thanks for reaching out. Let me help you with this one.

    Could you try activating only The Events Calendar plugin and a basic theme like the WP’s 2020 theme to see if that makes a difference? You can then reactivate the plugin/theme one at a time and check which one is causing the issue. I suggest conducting these tests on a Staging Server.

    See- Testing Conflicts

    If that doesn’t help, could you provide the version of the following? This will help me understand how your system is set up.

    • PHP
    • WordPress
    • The Events Calendar
    • Theme
    Thread Starter databell96

    (@databell96)

    If you read thoroughly my initial post, I already tried switching themes and deactivating plugins. None of which worked.

    As for the other info….

    PHP 8.1
    WordPress 6.2.2
    The Events Calendar 6.0.13.1
    OceanWP 3.4.4 (with Child Theme)

    Hosted on Flywheel.

    Thread Starter databell96

    (@databell96)

    One problem I’m noticing is that now TEC thinks my site is a duplicate of the staging site. Which in fact, it’s the exact opposite. So I’m stuck in safe mode and can’t get out of it unless I migrate everything on staging (which I don’t want to do), explain it’s a long term duplicate (it’s the original) or explain it’s a new website, which it’s not. None of these are correct.

    Plugin Support tristan083

    (@tristan083)

    Hi @databell96 ,

    Thank you for the information, and I’m sorry to learn of the difficulties. Could you try and ensure Activate Block Editor for Events?option (https://i.imgur.com/Ab7VJDX.png), under?Events > Settings > General?tab is not checked?

    As for The Evens Calendar thinking your site is a duplicate, could you share a screenshot of such message?

    Plugin Support Darian

    (@d0153)

    Hi @databell96

    I hope all is going well for you. I noticed that it’s been a bit since we last heard from you. Have you had a chance to try the recommendation we suggested?

    Plugin Support Darian

    (@d0153)

    Hi @databell96

    This thread has been inactive for a while, so we’ll go ahead and mark it Resolved. Please open a new thread if any other questions arise, and we’d be happy to help.

Viewing 6 replies - 1 through 6 (of 6 total)
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