Can’t add galleries to album

  • Resolved dsnifty

    (@dsnifty)


    6 years, 7 months ago

    Hi,

    i can’t add galleries to albums. The menu, that pops up once you click on a gallery to add to your album, shows a blank page, saying “invalid gallery” (no idea what it really says in english, my backend is in german). The album i created years ago works just fine, i can even remove galleries from it – but adding them to the gallery, after removing them, leads to the same error.

    I flushed the cache, updated the plugin, updated wordpress, created new albums, new galleries, checked the console for javascript issues, deactivated the plugin and activated it again. Nothing helped so far. I searched for other posts in the forum, but none of the tickets i found came to a conclusion and remain unsolved.

    I’d be happy if this problem can be solved.

Viewing 1 replies (of 1 total)

  • Hi

    While reviewing older support requests I noticed that this request had been completed.

    I’m sorry we missed your request at the time.

    What you’ve described is definitely unusual and should not be happening. Given the time that has passed I’m going to assume that this issue has been taken care of and will mark this support request as resolved.?

    However if you are still experiencing this issue would please reply to reopen this support request so that I can help you get it resolved?

Viewing 1 replies (of 1 total)
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