• Resolved Tony Franco

    (@tony-franco)


    Dear Sirs,

    Please, i have installed the plugin, and it looks like its all ok with the installation.

    But, when i tried to add a gallery at post, i get this image (no option to add): https://clip2net.com/s/3SdoR8i

    Could you help me?

    Thanks and Regards,

    Tony

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Imagely

    (@imagely)

    @tony-franco – Problems like this can sometimes occur due to a conflict on your site. I’d like to have you try a few things. Please try deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN Gallery plugin(s)?

    If this fixes the problem it was likely one of the deactivated plugins causing the issue. Now, retrace your steps activating each plugin (one at a time) and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating the plugins as it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    Also to note, in rare cases, it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the WordPress Twenty series themes and see if this corrects the issue as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

    Thread Starter Tony Franco

    (@tony-franco)

    Dear Cais,

    Thank you very much by your prompt answer and plugin.

    I have turned off all plugins and themes, with the exception of Nextegen gallery, improved the php settings also, didn′t worked.

    I′m using PHP 7.0.25-0ubuntu0.16.04.1 (cli) ( NTS )

    Please, what could be?

    Thanks and Regards

    Tony

    Plugin Contributor Imagely

    (@imagely)

    @tony-franco – Did you test with a default WordPress Twenty series theme, too?

    – Cais.

    brida

    (@brida)

    I just testet it with the twenty sixteen theme. Here I haven’t any problem. Sorry on this case it musst be a problem on my code.
    Thanks very much and sorry about the trouble.

    Thread Starter Tony Franco

    (@tony-franco)

    Hi Cais and Brida,

    Thanks by your return.

    Yes, i tested with the wordpress themes.

    Cais: i can create an admin profile to you take a look.

    How can i pass you the data?

    Regards,

    Tony

    Plugin Contributor Imagely

    (@imagely)

    @tony-franco – Please send us a Bug Report (https://imagely.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.

    Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible.

    Thanks!

    – Cais.

    Thread Starter Tony Franco

    (@tony-franco)

    Ok Thanks!

    Plugin Contributor Imagely

    (@imagely)

    @tony-franco – Thanks for your Bug Report, let’s carry on with the conversation there for the time being.

    – Cais.

Viewing 8 replies - 1 through 8 (of 8 total)
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