Can’t add items to card or checkout

  • Resolved Beth

    (@pedalkraft)


    6 years, 7 months ago

    Hiya,

    Having some major issues with my shop:

    1) Items can’t be added to the card from the main shop page (see link) or archives – only from the individual product page. The error looks like a spinning cog on the add to cart button.
    2) When customers go to check out, the Payment section freezes with a spinning wheel.

    Last week I added two plugins (WC Cancel Order and Add Items To Order) – I’ve now deactivated and deleted them, but the problem persists. I haven’t added any other plugins lately.

    All plugins and wordpress are up to date.

    Help! This is my livelihood!

    Thank you ??

    

### WordPress Environment ###

Home URL: https://littleredtarot.com
Site URL: https://littleredtarot.com
WC Version: 3.3.5
Log Directory Writable: ?
WP Version: 4.9.5
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB

### Server Environment ###

Server Info: Apache
PHP Version: 7.1.5
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.41.0
OpenSSL/1.0.2a

SUHOSIN Installed: –
MySQL Version: 5.6.21
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.3.5
WC Database Prefix: wp_
Total Database Size: 241.43MB
Database Data Size: 178.55MB
Database Index Size: 62.88MB
wp_woocommerce_sessions: Data: 23.08MB + Index: 0.16MB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Data: 0.11MB + Index: 0.17MB
wp_woocommerce_order_items: Data: 1.52MB + Index: 0.19MB
wp_woocommerce_order_itemmeta: Data: 3.52MB + Index: 4.03MB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_aiowps_events: Data: 0.00MB + Index: 0.00MB
wp_aiowps_failed_logins: Data: 0.03MB + Index: 0.01MB
wp_aiowps_global_meta: Data: 0.00MB + Index: 0.00MB
wp_aiowps_login_activity: Data: 0.05MB + Index: 0.01MB
wp_aiowps_login_lockdown: Data: 0.02MB + Index: 0.01MB
wp_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB
wp_bp_activity: Data: 0.09MB + Index: 0.28MB
wp_bp_activity_meta: Data: 0.02MB + Index: 0.03MB
wp_bp_friends: Data: 0.02MB + Index: 0.03MB
wp_bp_groups: Data: 0.02MB + Index: 0.03MB
wp_bp_groups_groupmeta: Data: 0.02MB + Index: 0.03MB
wp_bp_groups_members: Data: 0.02MB + Index: 0.09MB
wp_bp_messages_messages: Data: 0.02MB + Index: 0.03MB
wp_bp_messages_meta: Data: 0.02MB + Index: 0.03MB
wp_bp_messages_notices: Data: 0.02MB + Index: 0.02MB
wp_bp_messages_recipients: Data: 0.02MB + Index: 0.08MB
wp_bp_notifications: Data: 0.02MB + Index: 0.11MB
wp_bp_notifications_meta: Data: 0.02MB + Index: 0.03MB
wp_bp_xprofile_data: Data: 0.05MB + Index: 0.03MB
wp_bp_xprofile_fields: Data: 0.08MB + Index: 0.08MB
wp_bp_xprofile_groups: Data: 0.02MB + Index: 0.02MB
wp_bp_xprofile_meta: Data: 0.02MB + Index: 0.03MB
wp_caa_profile_db: Data: 0.02MB + Index: 0.00MB
wp_commentmeta: Data: 4.22MB + Index: 2.50MB
wp_comments: Data: 11.52MB + Index: 8.97MB
wp_convertkit_user_history: Data: 0.02MB + Index: 0.00MB
wp_cp_contact_form_paypal_discount_codes: Data: 0.02MB + Index: 0.00MB
wp_cp_contact_form_paypal_posts: Data: 0.02MB + Index: 0.00MB
wp_cp_contact_form_paypal_settings: Data: 0.02MB + Index: 0.00MB
wp_csp3_subscribers: Data: 0.02MB + Index: 0.00MB
wp_edd_customers: Data: 0.02MB + Index: 0.03MB
wp_frm_fields: Data: 0.14MB + Index: 0.03MB
wp_frm_forms: Data: 0.06MB + Index: 0.02MB
wp_frm_items: Data: 0.17MB + Index: 0.08MB
wp_frm_item_metas: Data: 0.36MB + Index: 0.17MB
wp_frm_payments: Data: 0.28MB + Index: 0.02MB
wp_links: Data: 0.02MB + Index: 0.02MB
wp_m_communications: Data: 0.02MB + Index: 0.00MB
wp_m_coupons: Data: 0.02MB + Index: 0.02MB
wp_m_levelmeta: Data: 0.02MB + Index: 0.02MB
wp_m_membership_levels: Data: 0.02MB + Index: 0.00MB
wp_m_membership_news: Data: 0.02MB + Index: 0.00MB
wp_m_membership_relationships: Data: 0.02MB + Index: 0.05MB
wp_m_membership_rules: Data: 0.02MB + Index: 0.03MB
wp_m_member_payments: Data: 0.02MB + Index: 0.00MB
wp_m_pings: Data: 0.02MB + Index: 0.00MB
wp_m_ping_history: Data: 0.02MB + Index: 0.02MB
wp_m_subscriptionmeta: Data: 0.02MB + Index: 0.02MB
wp_m_subscriptions: Data: 0.02MB + Index: 0.00MB
wp_m_subscriptions_levels: Data: 0.02MB + Index: 0.03MB
wp_m_subscription_transaction: Data: 0.02MB + Index: 0.03MB
wp_m_urlgroups: Data: 0.02MB + Index: 0.00MB
wp_options: Data: 6.17MB + Index: 0.27MB
wp_postmeta: Data: 42.58MB + Index: 32.97MB
wp_posts: Data: 77.52MB + Index: 4.02MB
wp_redirection_404: Data: 3.02MB + Index: 3.61MB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB
wp_redirection_items: Data: 0.02MB + Index: 0.08MB
wp_redirection_logs: Data: 0.02MB + Index: 0.08MB
wp_signups: Data: 0.02MB + Index: 0.06MB
wp_taxonomymeta: Data: 0.02MB + Index: 0.03MB
wp_termmeta: Data: 0.02MB + Index: 0.03MB
wp_terms: Data: 0.02MB + Index: 0.03MB
wp_term_relationships: Data: 0.25MB + Index: 0.16MB
wp_term_taxonomy: Data: 0.06MB + Index: 0.03MB
wp_usermeta: Data: 1.52MB + Index: 3.03MB
wp_users: Data: 0.44MB + Index: 0.39MB
wp_wc_cancel_orders: Data: 0.02MB + Index: 0.00MB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_shipping_table_rates: Data: 0.02MB + Index: 0.00MB
wp_yoast_seo_links: Data: 0.47MB + Index: 0.14MB
wp_yoast_seo_meta: Data: 0.06MB + Index: 0.00MB

### Post Type Counts ###

attachment: 6661
bp-email: 16
customize_changeset: 5
custom_css: 2
download: 1
edd_log: 24
edd_payment: 18
feedback: 234
frm_form_actions: 27
frm_styles: 1
guest-author: 1
jetpack_migration: 2
nav_menu_item: 69
oembed_cache: 23
page: 87
post: 964
product: 138
product_variation: 1
revision: 395
safecss: 1
shop_coupon: 21
shop_order: 7372
shop_order_refund: 105
sidebar: 1
sidebar_instance: 1
slider: 1
wps_activity: 1
wps_forum_post: 1

### Security ###

Secure connection (HTTPS): ?Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (28) ###

Akismet Anti-Spam: by Automattic – 4.0.3
Author Avatars List: by Paul Bearne – 1.14
Capability Manager Enhanced: by Jordi Canals
Kevin Behrens – 1.5.7

ConvertKit for WooCommerce: by ConvertKit – 1.0.4 – Not tested with the active version of WooCommerce
ConvertKit: by ConvertKit – 1.5.3
Edit Flow: by Daniel Bachhuber
Scott Bressler
Mohammad Jangda
Automattic
and others – 0.8.2

WordPress Editorial Calendar: by Colin Vernon
Justin Evans
Joachim Kudish
Mary Vogt
and Zack Grossbart – 3.6.5

Formidable PayPal Standard: by Strategy11 – 3.08
Formidable Forms Pro: by Strategy11 – 3.01
Formidable Forms: by Strategy11 – 3.01
Jetpack by WordPress.com: by Automattic – 6.0
Make Plus: by The Theme Foundry – 1.9.12
Moon Phases: by Joe's Web Tools – 3.1.1
Random Post Redirect: by n7 Studios
WP Cube – 1.0.1

Recent Posts by Category Widget: by Ross Cornell – 1.3
Recent Posts Widget Extended: by Satrya – 0.9.9.7
Redirection: by John Godley – 3.2
Rename wp-login.php: by Ella Iseulde Van Dorpe – 2.5.5
WC Restore the Purchased Items Column in Orders Page: by Rynaldo Stoltz – 1.2
Use Any Font: by Dinesh Karki – 4.9.2
WooCommerce Colors: by WooThemes – 1.0.7 – Not tested with the active version of WooCommerce
WooCommerce DYMO Print: by bpluijms
wpfortune – 1.3.1

WooCommerce Shipment Tracking: by WooCommerce – 1.6.8 – 1.6.10 is available – Not tested with the active version of WooCommerce
WooCommerce Table Rate Shipping: by WooCommerce – 3.0.4 – 3.0.7 is available – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.3.5
Yoast SEO: by Team Yoast – 7.2
WP-Optimize: by David Anderson
Ruhani Rabin
Team Updraft – 2.2.3

WP User Avatar: by flippercode – 2.0.9

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-1 (rated-1-2)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
rated-5 (rated-5-2)

### WC Pages ###

Shop base: #174394610 - /little-red-tarot-shop/
Basket: #174394607 - /shop/cart/
Checkout: #174394608 - /shop/checkout/
My account: #174394609 - /shop/my-account/
Terms and conditions: #174400442 - /shop/terms/

### Theme ###

Name: Little Red Tarot
Version: – 0 is available
Author URL: https://bethmaiden.co.uk
Child Theme: ?
Parent Theme Name: Make
Parent Theme Version: 1.9.8
Parent Theme Author URL: https://thethemefoundry.com
WooCommerce Support: ?

### Templates ###

Overrides: –
    • This topic was modified 6 years, 7 months ago by Beth.
    • This topic was modified 6 years, 7 months ago by Beth. Reason: Add status
    • This topic was modified 6 years, 7 months ago by Beth.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Shane Eckert

    (@shaneeckert)

    Automattic Happiness Engineer

    Hi pedalkraft,

    When I view you shop page and use the Browser Developer Tools to view the console log, I see quite a few errors. When I click on the add to cart button, several more populate. I would try using a default theme like Twenty Seventeen or Storefront to see if that helps. If it does, then there is a conflict with your theme. If not, then I would start troubleshooting by deactivating the other plugins and testing again, if that helps, re-enable one plugin at a time until the issue returns.

    As far as the payment page, I would try the same test.

    Cheers!

    Thread Starter Beth

    (@pedalkraft)

    Thanks Shane.

    Could you tell me more about the errors you’re seeing, and what they mean? I don’t understand.

    Meanwhile I changed to TwentySeventeen, deactivated all plugins, cleared cache – no improvement.

    BUT: when I manually type in the https prefix – it works. When I don’t type it in manually the site defaults to http and nothing works.

    So it’s an issue with that. I’m going to try plugins to replace all the URLs. I bought an SSL certificate ages ago and thought security was taken care of – it’s weird that it should suddenly break just now.

    Is this a common issue, is there anything else you suggest I can do?

    Thanks so much

    Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    Hi @pedalkraft,

    I see in your initial system status report that SSL was not enabled:

    Secure connection (HTTPS): ?Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.

    Have you since fixed this? As when I go to https://littleredtarot.com/shop, it is securely taking me to https://littleredtarot.com/shop now and I’m not experiencing any spinning wheels as mentioned before:


    Link to image: https://cld.wthms.co/ncaGIH

    Thread Starter Beth

    (@pedalkraft)

    Thanks @yukikatayama!

    Yes, after the tedious task of changing themes and going through every single plugin, it transpired that that was the issue all along – I’d purchased an SSL cert months ago but didn’t realise I had to follow through with URL updating to actually make it work!

    I used the Really Simple SSL plugin to force URLs through https and that sorted it.

    Thanks for circling back to this! Hope this thread helps others with the same issue ??

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Can’t add items to card or checkout’ is closed to new replies.