Can’t add tab contenct

  • Resolved drspock

    (@drspock)


    6 years, 9 months ago

    Hi,

    I can’t add tab content when adding a new tab. It’s impossible to get the cursor in the tab content field, and thus can’t save any tab…

    Thanks in advance for your help

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Hi @drspock,

    Is this on the Product Edit screen or the Saved Tabs page?

    It sounds like a fatal JS error is occurring for you – possibly related to a plugin conflict with another WooCommerce plugin. Do you know what other WooCommerce-related plugins you have? Do you know how to check for a JavaScript error? Are your plugins up-to-date?

    Let me know.

    Thank you,
    Kevin.

    Thread Starter drspock

    (@drspock)

    Hi Kevin,

    It’s on the saved tab page. Messages in Chrome console:

    mce-media-buttons.js?wp-mce-4607-20180123:82 Uncaught ReferenceError: tm_pg_admin_lang is not defined
    at new <anonymous> (mce-media-buttons.js?wp-mce-4607-20180123:82)
    at k (tinymce.min.js?ver=4607-20180123:13)
    at Array.<anonymous> (tinymce.min.js?ver=4607-20180123:13)
    at Object.b [as each] (tinymce.min.js?ver=4607-20180123:1)
    at m (tinymce.min.js?ver=4607-20180123:13)
    at Object.r [as init] (tinymce.min.js?ver=4607-20180123:13)
    at q.<anonymous> (tinymce.min.js?ver=4607-20180123:13)
    at Array.<anonymous> (tinymce.min.js?ver=4607-20180123:3)
    at b (tinymce.min.js?ver=4607-20180123:1)
    at r (tinymce.min.js?ver=4607-20180123:3)

    I have several other woocommerce plugins installed, I’ll try to deactivate them one by one to see if one in particular brings conflict

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Because it’s the saved tab’s page I am not so sure it’s a WooCommerce plugin conflict but I do think it’s a plugin/theme conflict of some sort. We need to find out where tm_pg_admin_lang is coming from. I am doing some research now.

    Thread Starter drspock

    (@drspock)

    I use the theme cosmetro fyi

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Is your browser in a specific language? Do you use a language plugin (like WPML) and if so which one?

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Are you using this plugin by any chance? https://www.ads-software.com/plugins/tm-photo-gallery/

    Thread Starter drspock

    (@drspock)

    My browser is in french, I don’t use any language plugin. tm-photo-gallery was installed with the theme but I don’t use it, I’ll try to deactivate it

    Thread Starter drspock

    (@drspock)

    Ok I deactivated the plugin tm-photo-gallery and it works! Thanks a lot, that was fast and efficient!

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Hey! That was a guess based on the tm_pg prefix in your error message. I’m glad that worked. ??

    Cheers!
    Kevin.

    Thread Starter drspock

    (@drspock)

    I do have other plugins with TM-something (must be the same editor), so if something wrong in the future I will suspect those guys:-)

    Thanks again and have a great day

Viewing 10 replies - 1 through 10 (of 10 total)
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