Can’t add tickets

  • Resolved dillo1sa

    (@dillo1sa)


    2 years, 7 months ago

    While logged in to WP I’m able to add tickets, but when I’m not logged in the plus and minus buttons are grayed out and do not work. On any browser. I tried adding an RSVP option as a test and that doesn’t work either. This worked previously and I’m not sure what changed. Tried deactivating Event Calendar and Event Tickets and deleting cache (browser and website). Did not work.
    Unable to add tickets when not logged into wordpress. Need visitors to be able to purchase tickets ASAP, so thanks in advance for your help!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi there,

    Thanks for reaching out and letting us know about this issue.

    From the details you’ve shared, it seems this issue is the result of a theme/plugin conflict. To test things out and verify the source of this issue, please follow this guide to test for conflicts and let me know what you find.

    Best regards,

    Marho

    Thread Starter dillo1sa

    (@dillo1sa)

    Thank you so much for your reply! I followed the steps from the guide and it looks like the issue is with the Siteground Optimizer plugin

    That’s great news.

    We have a guide article that covers how you can configure Siteground Optimizer to work with our plugins: https://theeventscalendar.com/knowledgebase/k/siteground-optimizer/

    Please check it out and let me know if it helps resolve this issue.

    Best regards,

    Marho

    Plugin Support Abz

    (@abzlevelup)

    Hey @dillo1sa, this thread has been inactive for a while, so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up, and we’d be happy to help.

    Cheers,
    Abz

Viewing 4 replies - 1 through 4 (of 4 total)
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