Can’t add variant product to cart without logging in

  • Hi there,

    I have been working on this online store (Woocommerce) and while I’m log in as admin everything works fine, however when I log out and test this as a visitor, I can’t add variant product to cart, there’s a red-circle showing up.
    I have set up all attributes and variants. I have tried all the solutions available on line. I tried to go through a few troubleshooting and if I turned off the Customizr theme then it will work.

    The link is shown above. If anyone can point me to any directions that would be great.

    The page I need help with: [log in to see the link]

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  • Theme Author presscustomizr

    (@nikeo)

    Hello,
    Thanks for reporting the issue on the forum.
    The problem seems to be specific to your website. Variable WooCommerce products work fine with the Customizr theme. You can see a live example in the demo site : https://demo.presscustomizr.com/product/v-neck-t-shirt/.

    You’ll need to follow a troubleshooting process to isolate the cause of the problem :

    1. Use the latest software versions : make sure WordPress, your theme and plugins are all updated to their latest versions.
    2. In your WordPress admin, go to settings > general and verify that your WordPress Address (URL) and Site Address (URL) are identical. The website will not run properly if the urls are different.
    3. Cache plugin : if you use a server cache or cache plugin, clear it’s cache content and disable caching via it’s settings.
    4. Browser :
    • Check for plugin conflict : Install the WP official Health check plugin. Activate the troubleshooting mode. Then deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you identify the plugin in conflict.
    • Child theme : activate the parent theme if you use a child theme
    • Theme problem : try to activate a WordPress default theme ( Twenty … )
    • Javascript : make sure you did not insert custom javascript code ( like analytics, subscription popup… ), for example in a widget, that could break your site.

      • To log possible code errors on your website, enable WP_DEBUG mode and log the output of the debug.log to a file that you can share on https://pastebin.com/ or https://gist.github.com ( to get a debug log file you need to set define( 'WP_DEBUG', true ); and define( 'WP_DEBUG_LOG', true ); in your wp_config.php file.

Viewing 1 replies (of 1 total)
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