Can’t capture Charge

  • Resolved Andrew1977

    (@andrew1977)


    4 years, 8 months ago

    Once a payment has been made via PayPal. If I go to edit order in admin and go to order actions and select “capture charge” and hit update it displays “order updated” but nothing happens.

    Then log into PayPal account and the payment is still showing as “pending”

    Not sure if I’m missing something, e.g: do I also need to login PayPal and do something there too, or should I be able to capture the card from inside Woocommerce admin area?

    Kind Regards,

    Andrew

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @andrew1977,

    After you choose to capture the funds in the WooCommerce order, are you seeing a note added to the order?
    The note you should see would be something like this:

    PayPal Checkout charge complete (Charge ID: 4TB0XXXXXXXXXXXXX)

    I’ve checked to see if I could duplicate the issue, but was unable to do so.

    Thank you!
    Joey (WooCommerce)

    Thread Starter Andrew1977

    (@andrew1977)

    Hi Joey,

    Thank you for your reply.

    After I choose to capture the funds in the Woocommerce order, the following notes are showing:

    Order status changed from On hold to Completed.

    Payment pending (paymentreview). Order status changed from Pending payment to On hold.

    I’m not seeing the PayPal checkout charge complete that you mention.

    Kind Regards,

    Andrew

    @andrew1977 – do you happen to have logging enabled? You can check this at: WP Dashboard > WooCommerce > Settings > Payments > PayPal Checkout > ‘Advanced Settings’ > ‘Debug Logging’
    If not already enabled, please go ahead and enable this setting.

    If this was already enabled, can you go ahead and file a ticket https://woocommerce.com/my-account/create-a-ticket/? Since many of the logs contain sensitive keys, we’d prefer you didn’t post those here. A ticket will make this a little easier for us to look at privately.

    If this setting wasn’t already enabled, can you try to duplicate the issue after logging has been enabled? Once you’ve duplicate the issue with debug logging on, please file the ticket as described above.

    Since we’re moving towards a ticket, I’m going to go ahead and mark this as resolved. We definitely prefer to solve these types of issues in the forums, but confidential information can be hard to look over in a public forum.

    Feel free to include any additional details when submitting that ticket! ??

    – Joey

    Thread Starter Andrew1977

    (@andrew1977)

    Hi Joey,

    Thank you for your reply.

    Debug logging was not previously enabled, so I’ve ticked the box and enabled this now.

    I’ve also re-created the issue.

    Where about’s in the Woocommerce settings can I see the results of the debug logging?

    Once I’ve located the log information, I can then create a ticket, and let you know the details.

    Kind Regards,

    Andrew

Viewing 4 replies - 1 through 4 (of 4 total)
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