• I’ve been trying for a long time to update the admin email for my site. But whenever I check it, I have this message under the box that contains the admin email, “There is a pending change of the admin email to:” followed by the email address I now want to be the admin email. But WordPress is never updating and changing the admin email. Why doesn’t WP update my email.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    That’s because WordPress sends a confirmation email to the new email address.

    If you didn’t receive it, then it sounds like your hosting provider has disabled PHP’s?mail()?function, which WordPress uses to send you email notifications and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail()function is still active, but spammer activity from the server has already caused any email sent from it to be blocklisted. This would result in the emails being sent but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and send yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function. And, if the chosen SMTP plugin doesn’t work either, I recommend reaching out to their support.

    Thread Starter pasqualerose

    (@pasqualerose)

    I used to receive email notifications when someone made a comment, but I don’t anymore. So this must be the case. So then, that means it sounds like my website host disabled the PHP’s?mail()?function, and I have to check with them. Correct?

    Pat

    Moderator James Huff

    (@macmanx)

    yes

Viewing 3 replies - 1 through 3 (of 3 total)
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