Cant change any setting in plugin ERROR

  • Resolved emobilis

    (@emobilis)


    7 years, 6 months ago

    we host WP MU.

    We can’t change any settings in the setting tab in the admin panel (after the plugin is connected to your account)

    we have this message after each try change :

    “Erreur lors de la mise à jour des paramètres. SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data”?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Sorry about the delay in writing back to you.

    Could you try the following:

    1. Open the dashboard page.
    2. Open your browser console
    3. Click on the Network tab
    4. Refresh the page.
    5. Try to make a change to one of the settings.
    6. If you see any lines in red inside the browser console, click on them. A new panel should appear on the right.
    7. Click on the “Response” tab in that new panel.
    8. Copy the message displayed there.
    9. Paste it here.
    10. If no red lines appeared in the browser console, click on the “Console” tab of the browser console.
    11. Copy any errors displayed there, and paste them here.

    Thanks!

    Thread Starter emobilis

    (@emobilis)

    Here it is :

    <!DOCTYPE HTML PUBLIC “-//IETF//DTD HTML 2.0//EN”>
    <html><head>
    <title>403 Forbidden</title>
    </head><body>
    <h1>Forbidden</h1>
    <p>You don’t have permission to access /wp-json/jetpack/v4/settings
    on this server.<br />
    </p>
    </body></html>

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    That is interesting. It appears that something is blocking all REST API requests on your site. Do you use a security plugin that could do that? If so, could you deactivate this option?

    Let me know how it goes!

    • This reply was modified 7 years, 5 months ago by Jeremy Herve.
Viewing 3 replies - 1 through 3 (of 3 total)
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