Can’t change hero section image.

  • Resolved addel101

    (@addel101)


    3 years, 8 months ago

    Hello for some reason I can’t change my hero section image. I have tried many times to changed it by going to Turn on builder : then styling : then background : and that’s where I added the new background video and background image. Is weird because right after I click turn on builder the new one I put always displays. But once I save it and reload the page it doesn’t keep the new one but keeps the previous one. Which doesn’t make sense because I put a new background image. That should work because that’s how I change my hero section the problem it only loads the old one and the new one only loads when I turn on the builder. And when I save it the older one still is the one active.

    • This topic was modified 3 years, 8 months ago by addel101.

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Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there ??

    It sounds like this issue is directly related to you the Themify theme.

    So in this case, I would like to recommend you to contact Themify support team so that they can help you with this issue.

    Please kindly note that this particular forum is for questions that are directly related to the features and functionality of the free WooCommerce plugin. While we’re experts on our own products, third party plugins are best supported by their own resp. developers (and more importantly, I’d rather not give you any incorrect information).

    I hope this helps. ??

    Thread Starter addel101

    (@addel101)

    Okay Im getting in contact with them because I paid for the paid version and I’m still haven’t the same issue. My hero section image won’t change and if it does it stays on for a few hours and goes back to old version. And in mobile version doesn’t show any of the products I publish. Only in desktop version it shows the product. And it’s most likely it’ll dissapear later too.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @addel101,

    Hoping that you were able to contact your theme and get further assistance, I will go ahead and mark this thread as resolved.

    Feel free to open a new thread if you have further questions.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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