Can’t change shipping cost
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Hello,
I change shipping cost from 49 to 69kr but it won’t show in checkout. I have deactivated all other plugins and changed themes and nothing works. I only have one shipping cost and get in store for 0kr. I don’t know whats wrong.
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Hello @ufoflin!
Thanks for reaching out!
I change shipping cost from 49 to 69kr but it won’t show in checkout. I have deactivated all other plugins and changed themes and nothing works. I only have one shipping cost and get in store for 0kr. I don’t know whats wrong.
Could you please share screenshots of your shipping settings from WooCommerce → Settings → Shipping? This will help us better understand your setup. You can use https://snipboard.io for taking screenshots and sharing them with us on this thread.
Could you also share with us your site’s URL for us to have a look?
We will be waiting for your reply!
Hello,
The site is: https://stilanddesign.se/
Link to screenshots: https://snipboard.io/ND6ZGJ.jpg@ufoflin Are you really sure you have set it right? Its “momsbelagd” you cant set it to 69 to have it set to 69 SEK. You need to set it to 55,20. If you had 49kr in shipping cost earlier you most have used 39,20 as value since you are using “momsbelagd”.
Hi @ufoflin,
Thanks for sharing a link to your site and to your shipping settings.
Do you have any caching plugins enabled? Either on your site or installed at the server level? If yes, you may need to configure the plugin correctly and exclude cart, checkout, and my account pages from it. There’s more information on this support guide:
https://woocommerce.com/document/configuring-caching-plugins/
Hope this will lead to a resolution.
@ufoflin I also noticed you have some problem with the add to cart function, I would recommend you to activate ajax add to cart. Sometimes when you add products to the cart it doesn’t shows before you reload the page or open the cart, it could be a bit annoying for costumers.
I hope you get the shipping fixed ??
- This reply was modified 2 years, 5 months ago by Robert.
Yes I have WP Fastest cache. I have excluded the pages and cookies now.
Ajax is already activated and shipping was 49 before not 39,20 and it doesn’t matter what I write it does not change from 49.
It’s still not working.Hi @ufoflin,
Thanks for the update.
Purge the cache from your WP Fastest cache plugin and let us know if anything changes. Here are instructions on how to do it.
I have purged cache after every change I made so it’s not that either.
Hello,
You mentioned earlier that you’ve already experimented with disabling plugins, but I would suggest you perform a full conflict test. To perform tests without affecting your live site, you can use a staging site (your host might have that feature, but you can create it with WP Staging as an alternative).
Then, set your staging site’s theme to Storefront, disable all plugins except for WooCommerce, and check if the issue persists.
I did set up a staging site and installed storefront and it works! They are using Flatsome right now, so would you suggest to change theme or contact them?
Hello,
I did set up a staging site and installed storefront and it works! They are using Flatsome right now, so would you suggest to change theme or contact them?
In this case, it is a good idea to contact the plugin support you can head to their support page here.
After that, let us know if you have questions.
Thanks.
We haven’t heard back from you in a while, which makes me think you have been able to find a solution, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Best.
I did not get an answer from Flatsome support so I don’t know how to solve it….
Hi @ufoflin.
While waiting for Flatsome support to provide you with feedback ..
Are you using the most recent version of the Flatsome theme?
Are you using a child theme for Flatsome theme and if so, do you have any template overrides?Could you please furnish us with your status report found under “WooCommerce > Status: page so we can take a closer look at that?
Cheers!
- This reply was modified 2 years, 5 months ago by Rynald0s.
Hi,
I am using version 3.13.3 of Flatsome. Nope no child theme. It was not me that built the website, I have taken over support for it so I’m not 100% sure what’s been done before me.Status report:
### WordPress Environment ### WordPress address (URL): https://stilanddesign.se Site address (URL): https://stilanddesign.se WC Version: 6.6.1 REST API Version: ? 6.6.1 WC Blocks Version: ? 7.6.2 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.0 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: sv_SE External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.30 PHP Post Max Size: 50 MB PHP Time Limit: 90 PHP Max Input Vars: 3000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.15-MariaDB-cll-lve Max Upload Size: 50 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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Index: 0.02MB + Motor InnoDB www_yoast_primary_term: Data: 0.06MB + Index: 0.03MB + Motor InnoDB www_yoast_seo_links: Data: 0.11MB + Index: 0.06MB + Motor InnoDB www_yoast_seo_meta: Data: 0.16MB + Index: 0.00MB + Motor InnoDB ### Post Type Counts ### attachment: 1237 blocks: 12 custom_css: 2 customize_changeset: 1 elementor_library: 1 elementor-hf: 2 featured_item: 8 instructor: 4 lesson: 3 mc4wp-form: 1 mgmlp_media_folder: 60 nav_menu_item: 45 option-tree: 1 page: 11 pi_shipping_method: 1 post: 62 product: 298 product_variation: 794 revision: 93 shop_coupon: 6 shop_order: 721 wafs: 1 wc_afrsm: 1 wc_whsm: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (23) ### Advanced Free - Flat shipping WooCommerce: av PI Websolution – 1.6.3.62 Better Search Replace: av Delicious Brains – 1.4 Classic Editor: av Bidragsgivare till WordPress – 1.6.2 GTM4WP: av Thomas Geiger – 1.15.2 Klarna Checkout for WooCommerce: av Krokedil – 2.8.1 Klarna Order Management for WooCommerce: av klarna krokedil – 1.6.10 Klarna Payments for WooCommerce: av krokedil klarna automattic – 2.10.0 Media Library Organizer: av WP Media Library – 1.4.4 My Custom Functions: av Space X-Chimp – 4.51 Nextend Social Login: av Nextendweb – 3.1.5 PixelYourSite: av PixelYourSite – 9.1.1 PW WooCommerce Gift Cards Pro: av Pimwick LLC – 1.374 String Locator: av Clorith – 2.5.0 WooCommerce Klarna Gateway: av WooThemes – 2.2 WooCommerce PDF Invoices & Packing Slips: av WP Overnight – 2.16.0 WooCommerce Product CSV Import Suite: av WooCommerce – 1.10.39 WOOF - WooCommerce Products Filter: av realmag777 – 1.2.8 WooCommerce: av Automattic – 6.6.1 Yoast SEO: av Team Yoast – 19.1 WP Fastest Cache: av Emre Vona – 1.0.2 WP Mail SMTP: av WPForms – 3.4.0 WP-Optimize - Clean, Compress, Cache: av David Anderson Ruhani Rabin Team Updraft – 3.2.6 YITH WooCommerce Wishlist: av YITH – 3.10.0 ### Inactive Plugins (0) ### ### Settings ### API Enabled: ? Force SSL: – Currency: SEK (kr) Currency Position: right_space Thousand Separator: , Decimal Separator: . Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) pw gift card (pw-gift-card) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude_from_catalog (exclude_from_catalog) exclude_from_search (exclude_from_search) exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Butikbas: #10006 - /butiken/ Varukorg: #375 - /cart/ Kassan: #374 - /checkout/ Mitt konto: ? Sida har inte valts Allm?nna villkor: #1375 - /kopvillkor/ ### Theme ### Name: Flatsome Version: 3.13.3 Author URL: https://www.uxthemes.com/ Child Theme: ? – Om du modifierar WooCommerce p? ett modertema som du sj?lv inte byggt s? rekommenderar vi att du anv?nder ett barntema ist?llet. L?s: Hur du skapar ett barntema WooCommerce Support: ? ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php ### Klarna ### Test mode: Enabled Your Klarna Checkout account must be in test mode for all configured countries in order for it to work please get in touch with Klarna to check your account status Sweden: Checkout URL not set Norway: Eid not set Secret key not set Checkout URL not set Finland: Eid not set Secret key not set Checkout URL not set Germany: Eid not set Secret key not set Checkout URL not set Austria: Eid not set Secret key not set Checkout URL not set UK: Eid not set Secret key not set Checkout URL not set USA: Eid not set Secret key not set Checkout URL not set Villkorssida: ? ### Klarna Checkout Request Log ### 2022-03-29 07:12:48: KCO update order Response code: 404 Response message: Correlation ID: 2022-03-29 07:12:47: KCO get order Response code: 404 Response message: Correlation ID: 2022-03-29 07:12:47: KCO get order Response code: 404 Response message: Correlation ID: 2022-03-14 08:09:20: KCO get order Response code: 404 Response message: Correlation ID: 2022-03-10 17:11:34: KCO get order Response code: 404 Response message: Correlation ID: 2022-03-02 14:46:39: KCO update order Response code: 404 Response message: Correlation ID: 2022-03-02 14:46:39: KCO get order Response code: 404 Response message: Correlation ID: 2022-03-02 14:46:39: KCO get order Response code: 404 Response message: Correlation ID: 2022-01-23 20:00:04: KCO get order Response code: 404 Response message: Correlation ID: 2022-01-07 13:50:17: KCO get order Response code: 404 Response message: Correlation ID: 2021-12-30 00:26:07: KCO get order Response code: 404 Response message: Correlation ID: 2021-12-28 00:23:54: KCO get order Response code: 404 Response message: Correlation ID: 2021-12-27 12:41:08: KCO get order Response code: 404 Response message: Correlation ID: 2021-12-24 21:28:04: KCO update order Response code: 403 Response message: {"error_code":"READ_ONLY_ORDER","error_messages":["Resource is read-only"],"correlation_id":"f775ccbd-fc00-4566-b8c7-515581b3ff2d","service_version":"SNAPSHOT"} Correlation ID: f775ccbd-fc00-4566-b8c7-515581b3ff2d 2021-12-24 07:40:21: KCO update order Response code: 403 Response message: {"error_code":"READ_ONLY_ORDER","error_messages":["Resource is read-only"],"correlation_id":"97e2f063-d519-41ce-a404-d255dad4b831","service_version":"SNAPSHOT"} Correlation ID: 97e2f063-d519-41ce-a404-d255dad4b831 ### Klarna Payments Request Log ### 2022-06-27 10:45:07: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-06-27 10:44:40: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-06-27 10:44:22: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-06-27 10:44:22: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-06-27 10:44:20: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-06-27 10:44:20: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-06-27 10:43:18: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-06-27 10:43:16: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-06-27 10:43:16: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-06-26 20:38:39: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-06-26 20:35:45: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-06-26 20:35:45: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-06-26 20:35:44: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-06-26 20:35:44: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: 2022-06-26 20:35:17: KP Create Session Response code: 401 Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: ### Klarna Countries ### Production Countries: No countries selected Test Countries: No countries selected ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ? Next scheduled: 2022-06-16 20:08:39 +02:00 Options: ? Notes: 63 Onboarding: completed ### Action Scheduler ### F?rdigbehandlad: 2 405 Oldest: 2022-05-30 09:02:06 +0200 Newest: 2022-06-27 12:52:46 +0200 V?ntar: 4 Oldest: 2022-06-27 12:53:05 +0200 Newest: 2022-06-27 22:28:15 +0200 ### Status report information ### Generated at: 2022-06-27 12:53:26 +02:00
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