Can't change user level

Hi Max,

When you say did not change the user from free to paid, what exactly do you mean?

Was the user a subscriber before purchasing a paid member level?

You do not change member levels in the PMPro Members List, but simply view it –

https://yoursitename.com/wp-admin/admin.php?page=pmpro-memberslist

You can change it in WordPress Users:

https://yoursitename.com/wp-admin/user-edit.php?user_id=

You will see the order information in:

https://yoursitename.com/wp-admin/admin.php?page=pmpro-orders

Hope this helps.

If you would like more guidance or hands on help implementing this solution with Paid Memberships Pro, please sign up at https://www.paidmembershipspro.com/pricing.

Hi Lisa,
Thanks for your response. The issue is that as an admin, I am not seeing a drop down to change the membership levels in WordPress Users. I am just seeing the name of the users current level, including mine. I have double checked that I am still the administrator.

Any ideas?

We are using a paid version, but this forum seemed like it had more action.

Hi Max,

If you are a paid customer of PMPro support you can email us your login info via our contact page to have us take a look, but please do one thing first:

Please disable as many other plugins as possible and see if the issue persists. If you can copy to a staging site and return to a default theme, please test that way.

https://www.paidmembershipspro.com/contact/

Hope this helps.

Hi Max, because we have not heard back from you, I’m going to close this thread.

Feel free to open a new one for any issues, or check out our all new videos and documentation at https://www.paidmembershipspro.com/documentation/