Can't checkout after upgrading – shipping won't calculate

again, everyone should be contacting their theme developers with these issues as well. Definitely an issue tied to the latest upgrade and what is most likely outdated themes

hi @abelcreative

tried switching to the twenty fourteen theme and still had the same problem, hoping one of the authors can find a fix soon

For anyone testing by switching to a default 20## theme be sure you flush the template cache.

https://dl.dropbox.com/u/151891/screenshots/2014-05-23_1850.png

If this step is missed you may not be using the correct files while testing and potentially still see the same error or even more errors.

just thought I’d mention it in case people miss that part

I’ve rolled back to the previous version, my site is now working – in the short term.. not sure how to proceed in the long term now.. any thoughts welcome

Thanks very much

https://www.senser.co.uk/senser-merchandise-shop/

well things are back to broke for me – EXCEPT WHEN I’M LOGGED IN. As an admin, everything works fine – if I log out, I get the “oops, there’s nothing in your cart” when shopping around. Here’s what’s crazy: I’ve turned off the “add to cart” button and enabled the “buy now” instead – this also does not work for non-logged in users. I can see the buy now only if I’m logged in. If I log out, I still see the add to cart. I’ve tried enabling the “users must register to checkout”. This doesn’t work either – it still redirects non-logged in users to the the “oops, there’s nothing in your cart” message

Big thanks to @mihai for looking into and resolving my wp ecommerce issue –

The bug was that the shipping calculator was hidden in our check out page, the reason for this being hidden was we’re using a table rate for shipping that currently can’t be influenced by location. The shipping calculator appears to be more location orientated so we thought the shipping calculator was redundant and unnecessary for our customers

With the current upgrade the shipping calculator MUST be present if shipping is enabled. No matter what shipping method.

The css object that was used to hide the shipping calculator was .productcart

We made it visible, styled it according to our sites design and all is working ok on the current upgrade although the shipping calculator still seems a little redundant for table rated shipping without it being influenced by location.

A request was made so that not only can you use table rates for shipping but the shipping calculator could also add an amount depending on country, continent and then rest of the world which has been noted for a possible future upgrade, at the moment this isn’t possible as wp ecommerce currently exists – fingers crossed for that feature being implemented and once again many thanks for the help with the fix!

Just to give some closure, I was able to fix my problem my removing these lines from my wp-config file (I’m running multisite)

define(‘ADMIN_COOKIE_PATH’, ‘/’);
define(‘COOKIE_DOMAIN’, ”);
define(‘COOKIEPATH’, ”);
define(‘SITECOOKIEPATH’, ”);

I’m also struggling with this same issue and haven’t received any help. My customers are going crazy because they are losing business, so I have to get the issue resolved ASAP or I’m in trouble with them.

I’m using a newly created theme and haven’t had issues in the past with themes I’ve created.

jamescb0, thanks for your update. Our shipping calculator is NOT hidden. although we also use the table rate, not dependent on location.

We also are receiving issues with the an error “Please enter a valid state.” When we’ve clearly selected the state. Any further assistance is greatly appreciated!

Best…

I’m also struggling with this same issue and haven’t received any help. My customers are going crazy because they are losing business, so I have to get the issue resolved ASAP or I’m in trouble with them.

I’m using a newly created theme and haven’t had issues in the past with themes I’ve created.

jamescb0, thanks for your update. Our shipping calculator is NOT hidden. although we also use the table rate, not dependent on location.

We also are receiving issues with the an error “Please enter a valid state.” When we’ve clearly selected the state. Any further assistance is greatly appreciated!

Best…

I have this problem with my site. I understand some have fixed it by backing off to an older level. Where do I find a procedure to do this? Has someone found and fixed the bug? I am running Version 3.8.14.1. I am using a table for shipping rate calculation. site is https://www.completeessentialoils.com

Oh, additionally, the rate is not calculated so the shipping is filled in as zero, even though the table shipping rate is turned on.

If you require assistance then, as per the Forum Welcome, please post your own topic instead of tagging onto someone else’s topic. This 3 week old topic has been resolved.

esmi thank you. Have done this now. Waiting.