• Resolved ywrrr

    (@ywrrr)


    After I updated the woocommerce payment to the latest version, I no longer able to choose the product options and add the product to cart. I enabled multi currency. It’s wired that there is no problem for some currencies like JPY, SGD(currencies that I didn’t receive a lot before), but for USD, EUR, etc.(the most currencies I receive), I can’t. Can anybody help me?

Viewing 3 replies - 1 through 3 (of 3 total)
  • I have a similar problem after the update. I tried trouble shooting by turning off all the plugin accept for woocommerce then turned them all on one by one and checked to see which one caused the issue and it was woo payments. I quickly switched on another payment portal until an update or a solutions is found.

    I have the same problem, i did a plugin check and found out it was woo payments. Is it going to be resoved soon? i sent an email but havent heard back. I only use woo payments in my shop so it’s urgent.

    Hi there @ywrrr ??

    After I updated the woocommerce payment to the latest version, I no longer able to choose the product options and add the product to cart. I enabled multi currency.

    Thank you for your patience! We are experiencing an unusually high volume of support requests at the moment, and that has affected our response times.

    This is a known bug with the latest WooPayments release, where selecting options on variable products and trying to “add to cart” fails.

    As a workaround, you should downgrade to the previous, version 6.1.1 (linked here), of WooPayments.

    The WP Rollback plugin might come in handy for that.

    cc @wovenheritagegh @sga1

    I hope this is helpful! Please let us know if you have any further questions or concerns.

    • This reply was modified 1 year, 8 months ago by anastas10s. Reason: added link to other thread
    • This reply was modified 1 year, 8 months ago by anastas10s. Reason: verified it is a known bug, and updated my response accordingly
    • This reply was modified 1 year, 8 months ago by anastas10s. Reason: added pings
Viewing 3 replies - 1 through 3 (of 3 total)
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