Can’t choose the second shipping option on cart or checkout

  • Resolved ontarioagra

    (@ontarioagra)


    1 year, 4 months ago

    I’m trying to add a “local pickup” option at checkout, however once there are two shipping options it won’t let the customer ever select the second option. If you click the second option, it will spin the calculation wheel and then revert back to the top shipping option every time. If I order the shipping options so that local pickup is first and shipping second, customers can’t click shipping. If I put shipping first, customers can’t select local pickup. The second option can’t be clicked at all on the cart page, and automatically reverts to the first option when on the checkout page.

    I’ve got a staging site that I’m using to try and fix this issue, and have tried updating, removing and stopping plugins, as well as deactivating and reactivating woocommerce. The public site is currently only using one shipping method so that customers can complete their checkout.

    I’m using the Astra Theme. Based on my research trying to fix it I have found a few other people who had this problem in the past. Some people seem to indicate it could involve the woocommerce_session_activity table, although I’m not sure how to check that or where to find it in my php files.

    I have used the woocommerce>status>tools and reset the data on the staging site but that hasn’t worked either.

    Thank you for your help.

    System report below is from the live version of my site.

    WordPress Environment

WordPress address (URL): https://www.ontarioagra.ca
    Site address (URL): https://www.ontarioagra.ca
    WC Version: 7.7.2
    REST API Version: ? 7.7.2
    WC Blocks Version: ? 10.3.0
    Action Scheduler Version: ? 3.6.0
    Log Directory Writable: ?
    WP Version: 6.2.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –

Server Environment

Server Info: nginx
    PHP Version: 7.4.3-4ubuntu2.17
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f

SUHOSIN Installed: –
    MySQL Version: 8.0.33-0ubuntu0.20.04.2
    Max Upload Size: 8 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

Database

WC Database Version: 7.7.2
    WC Database Prefix: wp_
    Total Database Size: 724.49MB
    Database Data Size: 683.72MB
    Database Index Size: 40.77MB
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Post Type Counts

attachment: 1214
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    Hide errors from visitors: ?

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Distance Based Shipping Calculator: by Eniture Technology – 2.0.11
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Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
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    Cart: #17 - /cart/
    Checkout: #3484 - /checkout/
    My account: #19 - /my-account/
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    Version: 4.1.5 (update to version 4.1.6 is available)
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Templates

Overrides: /home/ontarioagra/public_html/wp-content/plugins/woo-gutenberg-products-block/templates/notices/error.php
    /home/ontarioagra/public_html/wp-content/plugins/woo-gutenberg-products-block/templates/notices/notice.php
    /home/ontarioagra/public_html/wp-content/plugins/woo-gutenberg-products-block/templates/notices/success.php

Admin

Enabled Features: activity-panels
    analytics
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    customer-effort-score-tracks
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    shipping-smart-defaults
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    wc-pay-promotion
    wc-pay-welcome-page

Disabled Features: product-block-editor
    minified-js
    new-product-management-experience
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    settings

Daily Cron: ? Next scheduled: 2023-07-18 20:10:37 -04:00
    Options: ?
    Notes: 172
    Onboarding: completed

WooCommerce Payments

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    Connected to WPCOM: Yes
    Blog ID: 201956498
    Account ID: acct_1Kagkp2H4vBo82Vx

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Status report information

Generated at: 2023-07-18 11:20:09 -04:00
    `

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 16 total)

  • Is the staging site available so the problem can be examined?

    You could update your theme. There are a few fixes in the current version. I can’t tell if any of those fixes are relevant to this problem.

    Thread Starter ontarioagra

    (@ontarioagra)

    Hi @lorro thanks for reaching out. I’m not sure how to make my staging site available to you other than providing you with login credentials. Do you know how I can share it with you?

    I did update the theme in the staging site and it didn’t help. I’ve just updated it and tested it on the live site without it solving the problem.

    Unfortunately sharing login details, even for a staging site, is against forum guidelines.

    Changing the shipping option causes a javascript to run. Its apparent that this script is failing. Javascript errors are reported in the console. Are you able to inspect the console in your browser? In Chrome, its right-click > inspect, and the console is in one of the tabs. Do you see any errors there? If so, what?

    The next thing to do would be to try the conflict test. Deactivate all plugins except WooCommerce and switch to a default theme. Does the shipping toggle work now? If so, reactivate theme and plugins one-by-one and test. Its possible that something unconnected with shipping is breaking javascript in the checkout page. Try to identify which plugin is breaking the shipping selector.

    Otherwise, could you add the non-working pickup option to the live site temporarily.

    Thread Starter ontarioagra

    (@ontarioagra)

    @lorro thank you. Errors from the inspection are below:

    JQMIGRATE: Migrate is installed, version 3.4.0
    functions.js:1114 Pixel Manager for WooCommerce: free | distro: fms | version: 1.32.4
    admin-bar-v2.js?ver=12.3-202329-lite:1 Missing data from PHP (wpNotesArgs).
    (anonymous) @ admin-bar-v2.js?ver=12.3-202329-lite:1
    fbevents.js:24 [Meta Pixel] – Duplicate Pixel ID: 967820707426599.
    t @ fbevents.js:24
    controller-a62665a7e19df7b5a73161592fe17650.js:1 This Element will be mounted to a DOM element that contains child nodes.
    warn @ controller-a62665a7e19df7b5a73161592fe17650.js:1
    4DevTools failed to load source map: Could not load content for chrome-extension://fheoggkfdfchfphceeifdbepaooicaho/sourceMap/chrome/scripts/iframe_form_check.js.map: System error: net::ERR_BLOCKED_BY_CLIENT
    DevTools failed to load source map: Could not load content for chrome-extension://fheoggkfdfchfphceeifdbepaooicaho/sourceMap/chrome/scripts/iframe_form_detection.js.map: System error: net::ERR_BLOCKED_BY_CLIENT
    DevTools failed to load source map: Could not load content for chrome-extension://fheoggkfdfchfphceeifdbepaooicaho/sourceMap/chrome/scripts/iframe_form_check.js.map: System error: net::ERR_BLOCKED_BY_CLIENT

    I have enabled the local pickup option as the second shipping choice on the live site. This means that customers will be able to see it but not select it. I’d like to turn this off again once you’ve had the chance to review. ontarioagra.ca. Id recommend using our business address at checkout so that you can ensure you’re within relevant shipping areas. 5377 Elcho Road, Wellandport, ON, Canada, L0R 2J0.

    Thank you again for taking the time to help. It’s greatly appreciated.

    Thread Starter ontarioagra

    (@ontarioagra)

    Went into an incognito tab and have different errors when inspecting:

    JQMIGRATE: Migrate is installed, version 3.4.0
    connect.js?merchantId=1831320&writeKey=dd61d893db30:3

    Storage.RemoteStore unable to connect, using LocalStore
    t.warn @ connect.js?merchantId=1831320&writeKey=dd61d893db30:3
    functions.js:1055

    Pixel Manager for WooCommerce: free | distro: fms | version: 1.31.1
    fbevents.js:24

    [Meta Pixel] – Duplicate Pixel ID: 967820707426599.

    There’s some value in the Local Delivery button markup that does not look normal. “rfgamfgwve” – I don’t know where this has come from. Please delete Local Delivery, Save Changes, then put it back, and Save Changes again. Please post back when done.

    Thread Starter ontarioagra

    (@ontarioagra)

    @lorro I deleted the local pickup option and then added it back in. I had previously changed what the customer sees to be “store pickup” but left it at the default “local pickup” this time. Unfortunately it’s still not allowing a user to select the sect shipping method on the list.

    Thank you. Please put the non-working Store pickup option back in temporarily.

    Thread Starter ontarioagra

    (@ontarioagra)

    @lorro It’s back up. Thank you. It appears to be working on my end… How did you know what to check? Where did you find the weird error message?

    I’d love to be able to overcome issues like this on my own in the future.

    • This reply was modified 1 year, 4 months ago by ontarioagra.

    As if by magic, its working here now.

    Thread Starter ontarioagra

    (@ontarioagra)

    @lorro I just tried to add two items from different shipping classes to the cart and the same problem occurred again. It seems to be working with a single item in the cart though.

    My Astra test site cart works with two items which have different shipping classes.

    I think you’ll need to carry out a conflict test as described in my earlier post. You can start with a simplified test deactivating your two shipping-related plugins, but if you still have the problem, you’ll need to deactivate all of them.

    The method is to strip back the site until it works. Deactivate all plugins all at the same time except WooCommerce. It should work now? I have tried Astra + WooCommerce only and that works for me. Then add the plugins back one-by-one to try and identify which one is causing the problem.

    I see you’ve tried that on the staging site, but its the usual method for these kinds of issues, so perhaps give it another try as described.

    Thread Starter ontarioagra

    (@ontarioagra)

    Thanks @lorro I’m using a third party shipping plugin that appears to be the cause of the problem. I’ve reached out to them for support and will update you if they find a resolution or a cause so that we can close this thread with a visible solution for everyone.

    Hi @ontarioagra thank you for that! We appreciate your time. Please do keep us updated on how it went.

    Thread Starter ontarioagra

    (@ontarioagra)

    Hi all, I’m not 100% sure what has changed but the third party shipping plug in seems like the most likely cause of the issue. They built a patch version of the plugin and it now seems to be resolved. I’ve got the default “local pickup” shipping method in all of my shipping zones, along with the third party plugin. Currently, both show on the checkout page even if the items in the cart are from different shipping zones.

    Thanks to @lorro for the fast support.

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