Can’t Complete Setup the Button Does Not Work
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Hi we get through the entire setup process with no issues, however when we get to the end and have checked we meet all the requirements etc, when we click complete setup nothing happens, no error message, page doesn’t reload… nothing
Can someone please help us get the plugin working.
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Hi @backlinkat!
Could you please try this from a different browser and check if the issue persists?
If so, kindly share with us your System Status; you can find it via
WooCommerce > Status
. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, you can paste your response here.Thanks!
Here you are
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See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: porto/woocommerce/archive-product.php porto/woocommerce/cart/cart-empty.php porto/woocommerce/cart/cart-shipping.php porto/woocommerce/cart/cart-totals.php porto/woocommerce/cart/cart.php porto/woocommerce/cart/cross-sells.php porto/woocommerce/cart/mini-cart.php porto/woocommerce/cart/proceed-to-checkout-button.php porto/woocommerce/cart/shipping-calculator.php porto/woocommerce/checkout/form-billing.php porto/woocommerce/checkout/form-checkout.php porto/woocommerce/checkout/form-coupon.php porto/woocommerce/checkout/form-login.php porto/woocommerce/checkout/form-pay.php porto/woocommerce/checkout/form-shipping.php porto/woocommerce/checkout/payment-method.php porto/woocommerce/checkout/payment.php porto/woocommerce/checkout/review-order.php porto/woocommerce/checkout/thankyou.php porto/woocommerce/content-product-cat.php porto/woocommerce/content-product.php porto/woocommerce/content-single-product.php porto/woocommerce/content-widget-product.php porto/woocommerce/global/form-login.php porto/woocommerce/global/quantity-input.php porto/woocommerce/global/wrapper-start.php porto/woocommerce/loop/add-to-cart.php porto/woocommerce/loop/loop-end.php porto/woocommerce/loop/loop-start.php porto/woocommerce/loop/no-products-found.php porto/woocommerce/loop/orderby.php porto/woocommerce/loop/pagination.php porto/woocommerce/loop/rating.php porto/woocommerce/loop/sale-flash.php porto/woocommerce/myaccount/dashboard.php porto/woocommerce/myaccount/downloads.php porto/woocommerce/myaccount/form-add-payment-method.php porto/woocommerce/myaccount/form-edit-account.php porto/woocommerce/myaccount/form-edit-address.php porto/woocommerce/myaccount/form-login.php porto/woocommerce/myaccount/form-lost-password.php porto/woocommerce/myaccount/form-reset-password.php porto/woocommerce/myaccount/lost-password-confirmation.php porto/woocommerce/myaccount/my-account.php porto/woocommerce/myaccount/my-address.php porto/woocommerce/myaccount/my-downloads.php porto/woocommerce/myaccount/my-orders.php porto/woocommerce/myaccount/navigation.php porto/woocommerce/myaccount/orders.php porto/woocommerce/myaccount/payment-methods.php porto/woocommerce/myaccount/view-order.php porto/woocommerce/order/form-tracking.php porto/woocommerce/order/order-details-customer.php porto/woocommerce/order/order-details.php porto/woocommerce/order/order-downloads.php porto/woocommerce/order/tracking.php porto/woocommerce/single-product/add-to-cart/simple.php porto/woocommerce/single-product/add-to-cart/variable.php porto/woocommerce/single-product/meta.php porto/woocommerce/single-product/product-attributes.php porto/woocommerce/single-product/product-image.php porto/woocommerce/single-product/product-thumbnails.php porto/woocommerce/single-product/rating.php porto/woocommerce/single-product/related.php porto/woocommerce/single-product/review-meta.php porto/woocommerce/single-product/review-rating.php porto/woocommerce/single-product/review.php porto/woocommerce/single-product/sale-flash.php porto/woocommerce/single-product/short-description.php porto/woocommerce/single-product/tabs/tabs.php porto/woocommerce/single-product/title.php porto/woocommerce/single-product/up-sells.php porto/woocommerce/single-product-reviews.php ### Action Scheduler ### Canceled: 7 Oldest: 2022-05-21 15:47:40 +0000 Newest: 2022-06-07 20:35:18 +0000 Complete: 60,059 Oldest: 2022-05-24 14:19:29 +0000 Newest: 2022-06-13 16:06:40 +0000 Failed: 29 Oldest: 2020-02-16 16:11:43 +0000 Newest: 2021-10-26 12:00:12 +0000 Pending: 10 Oldest: 2022-06-13 16:11:40 +0000 Newest: 2022-06-14 11:57:21 +0000 ### Status report information ### Generated at: 2022-06-13 18:12:12 +02:00
Hi @backlinkat,
Thanks for sending over your system status.
It sounds like a Javascript conflict on your site that prevents you from completing the setup.
Did you try with another browser as suggested by Juan or tried opening your site using Private Browsing mode?
Click here for private browsing instructions on different web browsers.
If the above doesn’t help, could you please perform a full conflict test to see if the issue is caused by a plugin/theme conflict with WooCommerce? Here are the steps for doing a conflict test: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.
Let us know how it goes.
Thanks for reply, but this is the console error in the incognito browser related to
WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failedCould you check
https://prnt.sc/QgvOz7ipzmaxHi @backlinkat,
Thanks for the screenshot with the browser console errors.
Can you let us know if you’re able to complete the setup after following the below steps?
1. Change the theme to Storefront
2. Clear the cache on your caching plugins
3. Disable cache at the server
4. Disable all plugins (except WooCommerce)Does it work at this point?
If not, contact Cloudflare’s support team as it seems that some security settings are blocking the API connection and thus causing trouble.
Let us know how it goes.
Hi there,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Cheers!
- The topic ‘Can’t Complete Setup the Button Does Not Work’ is closed to new replies.