Can’t “complete” WooCommerce Wizard (Taxes issue)

  • Resolved kumodigital

    (@kumodigital)


    3 years, 4 months ago

    Hello there! I would like to know if you can help me with an issue I am encountering.
    I am setting up a client website, it’s an e-commerce website. Woocommerce is working great, payment methods are working exactly as we want, etc.

    The only issue we are having is with the “Taxes Step” in the WooCommerce Wizard. I cannot make it “COMPLETE”, since I won’t be using taxed on my websites. I have already disabled taxes with the website, but I can not go past through the Wizard. Why I want to “complete” the Wizard? Since I want to have the WordPress Status widget at the WordPress Dashboard, so when my client connects to her account, she can have a glimpse of all the products she have in stock, the orders, etc.

    The website is being created in Spanish (Argentina).

    I will attach an image of the how I am seeing the Wizard:
    https://imgur.com/3hdsrfa

    Thanks in advance for your time.

    Have a nice day!
    Regards,
    Alejandro

    • This topic was modified 3 years, 4 months ago by kumodigital.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Mirko P.

    (@rainfallnixfig)

    Hello @kumodigital,

    I’ve set up a new WooCommerce Test Site and have gone through the Setup Wizard. When I get to the step to setup taxes I can see an option “I don’t charge sale tax”:


    Link to image: https://i.imgur.com/tqPLL3a.png

    This option is probably shown because I don’t have Jetpack installed yet on my site. If you have Jetpack installed please remove it and try again the Setup Wizard.

    If I then complete the tax setup and go back to the general setup wizard the “completed mark” is shown and I can finish the setup. The WooCommerce Status widget appears in the dashboard.


    Link to image: https://i.imgur.com/iTRrGaX.png

    —


    Link to image: https://bit.ly/379iXJB

    We’ll be here if you have further questions.

    Hi @kumodigital

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.

    Thread Starter kumodigital

    (@kumodigital)

    Sorry, WordPress never sent me notifications about the answers on this topic.
    I wasn’t able to resolve this issue. I don’t have Jetpack installed and the taxes step is still “incomplete”. I am not able to complete the WooCommerce Wizard and have the widget. I think this should be easier to solve, what a pity.

    Hope you can suggest me other way to solve this, sorry.

    Thanks for your time!
    Alejandro from Kumo

    Plugin Support abwaita a11n

    (@abwaita)

    Thanks for getting back.

    Just to check, have you tried the option given earlier by Mirko?


    Link to image: https://i2.wp.com/i.imgur.com/tqPLL3a.png?ssl=1

    Thanks.

    Thread Starter kumodigital

    (@kumodigital)

    Hello @abwaita. Thanks for replying.
    Yes, I have already tested what Mirko said. I can’t see the option as he sees it. I am thinking maybe I will have to re-install Woocommerce again. But, is there a way to uninstall it without losing, for example, the products I have already loaded? There aren’t a lot but I would like to know if that’s possible.

    I am assuming I will have to re-install it since I can’t see the option as Mirko saw it.

    View post on imgur.com

    I am still looking the image like this, without the option “I don’t charge sales tax” or another one.

    Thanks for your time!

    Plugin Support abwaita a11n

    (@abwaita)

    Thanks for getting back @kumodigital.

    Note that you can run the setup wizard again without having to reinstall WooCommerce.

    You’ll want to go to any WooCommerce page on the backend that shows the “Help” dropdown, for instance, the WooCommerce → Orders page. When you click “Help”, you should see a dropdown that has a Setup Wizard option:


    Link to image: https://snipboard.io/JOM6ZE.jpg

    Click on the option then the subsequent “Setup Wizard” button to initialize the process:


    Link to image: https://snipboard.io/3yuvB7.jpg

    From there, you should be able to go through the setup wizard steps, which you can skip until you get to the screen shown on Mirko’s screenshot.

    Let us know how it goes.
    Thanks.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi,
    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful and you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)
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