Can’t configure correctly

  • Resolved epoxynationweb

    (@epoxynationweb)


    6 years, 10 months ago

    Hello,
    I’m setting up CardConnect for the first time and after downloading / activating the plugin, I’ve entered my credentials, and I’m getting Warnings:

    Port 6443 is closed.
    You will not be able to process transactions using the sandbox CardConnect environment.
    First ensure that the ‘Site’ field is set and saved correctly above.
    Then please request that your server admin or hosting provider opens port 6443.

    Port 8443 is closed.
    You will not be able to process transactions using the production CardConnect environment.
    First ensure that the ‘Site’ field is set and saved correctly above.
    Then please request that your server admin or hosting provider opens port 8443.

    However, I’ve contacted our Host and they assure me that those ports are open. Is there something else to try?

    Thanks,

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author RexAK

    (@rexak)

    @epoxynationweb,

    Has this been resolved? Let me know, and if not, I’ll put you in touch with the correct contact.

    @rexak
    I am facing the same issue, hosting server says they have opened the port, however woocommerce says the ports are not opened!! Please help.
    Thanks!

    • This reply was modified 6 years, 9 months ago by maskann.
    Plugin Author RexAK

    (@rexak)

    @maskan
    Have you reached out to your CardConnect account rep? This may indicate that you need to have your hosting company open the ports for a specific set of IPs. Keep in mind, both ports 6443 and 8443 need to be opened and allowed through any firewalls. Also, if you have a security plugin active, temporarily disable it and see if the ports open on the WooCommerce CardConnect settings page.

    Plugin Author RexAK

    (@rexak)

    Marking as resolved due to lack of activity. Please open a separate support request with CardConnect support.

    @maskann – Please open a new thread if your CardConnect rep is not able to assist.

    Thanks for the reply, I was trying to contact both cardconnect and our hosting server people. Will open another ticket.

Viewing 5 replies - 1 through 5 (of 5 total)
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