Can’t configure JetPack

  • Resolved djkano

    (@djkano)


    4 years, 6 months ago

    My website stopped working and I restored a backup. But JetPack ask for configure it, I get the buttons to login with WordPress or Google, but after login with wordpress nothing happens (I also tried with Google), still the same page with the two login buttons. I unabled all other plugins, I deleted jetpack and installed again, I manually deleted via ftp the jetpack folder and installed again. Always stuck on the first step of the wizard.
    So I looked for troubleshooting and the debug of your support system say: “Could not validate security token”

    PD: On your support page when you click to speak with your “happy” workers it returns again to the beginning of troubleshoot page.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support lizkarkoski

    (@lizkarkoski)

    The site isn’t actively connected to Jetpack. We will need Jetpack reinstalled before any troubleshooting can happen.

    Thread Starter djkano

    (@djkano)

    I reinstalled a lot of times, and I can’t further advance from “Choose an account to set up Jetpack.”

    • This reply was modified 4 years, 6 months ago by djkano.
    Plugin Support fresatomica

    (@fresatomica)

    Hmm, so you can’t connect even after disabling all plugins and deleting all Jetpack files? That’s odd.
    What browser do you use? Have you tried if you’re able to do it from a different one?

    Thread Starter djkano

    (@djkano)

    I’m using Vivaldi that uses modern Chromium core, I used another old browser and it works!
    It worked from old browser: Maxthon 5 using a very old Chromium core.

    I don’t know if is fault of browser or jetpack, but is strange a newer chromium core could work worse. Maybe you should investigate just in case there’s a bug with chromium browsers.

    Plugin Support lizkarkoski

    (@lizkarkoski)

    Can you provide the version numbers of the affected browser(s)?

    Thread Starter djkano

    (@djkano)

    Vivaldi 3.0.1874.32 (Stable channel) (64 bits)
    Revisión a4ad55328a0fa1deb54ebaa46a4fd73aab7f1f5b
    Sistema operativo Windows 10 OS Version 1809 (Build 17763.973)
    JavaScript V8 8.1.307.31
    Flash (Desactivado)
    Agente de usuario Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.123 Safari/537.36

    Maxthon: Version: 5.3.8.2100
    Maxthon5/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Maxthon/5.0 Chrome/55.0.2883.75 Safari/537.36

    Plugin Support Fotis

    (@fstat)

    Hi there,

    I’ll test those browsers and report my findinds to our developers.

Viewing 7 replies - 1 through 7 (of 7 total)
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