Can’t configure plugin
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I can connect to wordpress.com, but then it gets stuck on white screen with info “There was an error loading Google account info.”
I did the same configuration week ago on the same website/theme/plugins configuration. I’ve tried deleting plugin, turning it off and on and using different browsers.
In woocommerce status I get:
2021-10-01T11:00:36+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Proxy::mark_tos_accepted cURL error 60: server certificate verification failed. CAfile: /etc/ssl/certs/ca-certificates.crt CRLfile: none (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api-vipgo.woocommerce.com/tos/wp-com
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Hi @zmyslony,
There was a new version of this plugin released yesterday. Does this still happen to you with version 1.5.0? If it does, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.
Thanks!
Hello, here is my report:
### WordPress Environment ### WordPress address (URL): https://haftinahome.pl Site address (URL): https://haftinahome.pl WC Version: 5.7.1 REST API Version: ? 5.7.1 WC Blocks Version: ? 5.7.2 Action Scheduler Version: ? 3.2.1 WC Admin Version: ? 2.6.5 Log Directory Writable: ? WP Version: 5.8.1 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ? Language: pl_PL External object cache: – ### Server Environment ### Server Info: Apache/2 PHP Version: 7.4.21 PHP Post Max Size: 512 MB PHP Time Limit: 600 PHP Max Input Vars: 1000 cURL Version: 7.47.0 GnuTLS/3.4.10 SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.12-MariaDB-log Max Upload Size: 512 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? wp_remote_get() nieudany. Skontaktuj si? ze swoim dostawc? hostingu. ### Database ### WC Database Version: 5.7.1 WC Database Prefix: wp_ Ca?kowity rozmiar bazy danych: 31,00MB Rozmiar bazy danych: 24,00MB Rozmiar indeksu bazy danych: 6,00MB wp_woocommerce_sessions: Dane: 5,52MB + Indeks: 0,11MB + Silnik InnoDB wp_woocommerce_api_keys: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wp_woocommerce_attribute_taxonomies: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wp_woocommerce_downloadable_product_permissions: Dane: 0,02MB + Indeks: 0,06MB + Silnik InnoDB wp_woocommerce_order_items: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wp_woocommerce_order_itemmeta: Dane: 0,05MB + Indeks: 0,03MB + Silnik InnoDB wp_woocommerce_tax_rates: Dane: 0,02MB + Indeks: 0,06MB + Silnik InnoDB wp_woocommerce_tax_rate_locations: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wp_woocommerce_shipping_zones: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wp_woocommerce_shipping_zone_locations: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wp_woocommerce_shipping_zone_methods: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wp_woocommerce_payment_tokens: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wp_woocommerce_payment_tokenmeta: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wp_woocommerce_log: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wp_actionscheduler_actions: Dane: 0,27MB + Indeks: 0,45MB + Silnik InnoDB wp_actionscheduler_claims: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wp_actionscheduler_groups: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wp_actionscheduler_logs: Dane: 0,23MB + Indeks: 0,16MB + Silnik InnoDB wp_cli_cookie_scan: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wp_cli_cookie_scan_categories: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wp_cli_cookie_scan_cookies: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wp_cli_cookie_scan_url: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wp_cli_scripts: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wp_commentmeta: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wp_comments: Dane: 0,02MB + Indeks: 0,09MB + Silnik InnoDB wp_freshmail_forms: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wp_freshmail_stats: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wp_gla_budget_recommendations: Dane: 0,20MB + Indeks: 0,11MB + Silnik InnoDB wp_gla_merchant_issues: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wp_gla_shipping_rates: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wp_gla_shipping_times: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wp_links: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wp_options: Dane: 4,52MB + Indeks: 0,23MB + Silnik InnoDB wp_postmeta: Dane: 8,52MB + Indeks: 2,91MB + Silnik InnoDB wp_posts: Dane: 2,52MB + Indeks: 0,30MB + Silnik InnoDB wp_pum_subscribers: Dane: 0,02MB + Indeks: 0,06MB + Silnik InnoDB wp_revslider_css: Dane: 0,13MB + Indeks: 0,02MB + Silnik InnoDB wp_revslider_css_bkp: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wp_revslider_layer_animations: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wp_revslider_layer_animations_bkp: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wp_revslider_navigations: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wp_revslider_navigations_bkp: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wp_revslider_sliders: Dane: 0,03MB + Indeks: 0,02MB + Silnik InnoDB wp_revslider_sliders_bkp: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wp_revslider_slides: Dane: 0,20MB + Indeks: 0,02MB + Silnik InnoDB wp_revslider_slides_bkp: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wp_revslider_static_slides: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wp_revslider_static_slides_bkp: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wp_sgpb_subscribers: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wp_sgpb_subscription_error_log: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wp_termmeta: Dane: 0,08MB + Indeks: 0,11MB + Silnik InnoDB wp_terms: Dane: 0,05MB + Indeks: 0,03MB + Silnik InnoDB wp_term_relationships: Dane: 0,11MB + Indeks: 0,06MB + Silnik InnoDB wp_term_taxonomy: Dane: 0,06MB + Indeks: 0,03MB + Silnik InnoDB wp_usermeta: Dane: 0,22MB + Indeks: 0,03MB + Silnik InnoDB wp_users: Dane: 0,02MB + Indeks: 0,05MB + Silnik InnoDB wp_wc_admin_notes: Dane: 0,05MB + Indeks: 0,00MB + Silnik InnoDB wp_wc_admin_note_actions: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wp_wc_category_lookup: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wp_wc_customer_lookup: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wp_wc_download_log: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wp_wc_order_coupon_lookup: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wp_wc_order_product_lookup: Dane: 0,02MB + Indeks: 0,06MB + Silnik InnoDB wp_wc_order_stats: Dane: 0,02MB + Indeks: 0,05MB + Silnik InnoDB wp_wc_order_tax_lookup: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wp_wc_product_meta_lookup: Dane: 0,11MB + Indeks: 0,16MB + Silnik InnoDB wp_wc_reserved_stock: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB wp_wc_tax_rate_classes: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wp_wc_webhooks: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wp_wdp_orders: Dane: 0,02MB + Indeks: 0,05MB + Silnik InnoDB wp_wdp_order_items: Dane: 0,02MB + Indeks: 0,06MB + Silnik InnoDB wp_wdp_rules: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wp_yith_wcwl: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wp_yith_wcwl_lists: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wp_yoast_indexable: Dane: 0,45MB + Indeks: 0,38MB + Silnik InnoDB wp_yoast_indexable_hierarchy: Dane: 0,08MB + Indeks: 0,16MB + Silnik InnoDB wp_yoast_migrations: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB wp_yoast_primary_term: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB wp_yoast_seo_links: Dane: 0,05MB + Indeks: 0,03MB + Silnik InnoDB ### Post Type Counts ### attachment: 641 awdp_pt_products: 2 awdp_pt_rules: 2 cookielawinfo: 6 customize_changeset: 48 jb_store_css: 3 ml-slide: 5 ml-slider: 1 nav_menu_item: 38 page: 32 popup: 6 popup_theme: 8 popupbuilder: 5 post: 12 product: 124 product_variation: 255 revision: 283 shop_order: 10 sl-insta-account: 1 sl-insta-feed: 1 sl-insta-media: 57 wpcf7_contact_form: 2 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (24) ### Acowebs Woocommerce Dynamic Pricing: przez Acowebs – 4.0.6 Advanced Custom Fields PRO: przez Delicious Brains – 5.9.8 Contact Form 7: przez Takayuki Miyoshi – 5.4.2 GDPR Cookie Consent: przez WebToffee – 2.0.6 Envato Market: przez Envato – 2.0.6 Pixel Cat Lite: przez Fatcat Apps – 2.5.7 Facebook for WooCommerce: przez Facebook – 2.6.5 Google Listings and Ads: przez WooCommerce – 1.5.0 Site Kit od Google: przez Google – 1.42.0 imoje: przez imoje – 2.0.3 Jetpack Boost: przez Automattic – 1.2.0 Jetpack: przez Automattic – 10.1 WPBakery Page Builder: przez Michael M - WPBakery.com – 6.7.0 Loco Translate: przez Tim Whitlock – 2.5.4 MetaSlider: przez MetaSlider – 3.23.0 Popup Builder: przez Sygnoos – 4.0.4 Spotlight - Social Media Feeds: przez RebelCode – 0.9.5 Barberry Theme Extensions: przez TemashDesign – 1.9.5 Variation Swatcher for WooCommerce: przez ThemeAlien – 1.0.11 InPost dla WooCommerce: przez Inspire Labs – 1.3.7 P?ac? z PayU: przez PayU SA – 2.0.10 P?atno?ci WooCommerce: przez Automatyczne – 3.0.0 WooCommerce: przez Automattic – 5.7.1 Yoast SEO: przez Zespó? Yoast – 17.2.1 ### Inactive Plugins (9) ### Flexible Product Fields: przez WP Desk – 1.7.5 FreshMail for WordPress: przez Borbis Media – 2.3.2 Popup Maker: przez Popup Maker – 1.16.2 Product Add-Ons for WooCommerce: przez BizSwoop a CPF Concepts LLC Brand – 2.1.38 Slider Revolution: przez ThemePunch – 6.5.5 WooCommerce Shipping & Tax: przez WooCommerce – 1.25.18 WordPress Users & WooCommerce Customers Import Export(BASIC): przez WebToffee – 2.2.0 YITH WooCommerce Brands Add-on: przez YITH – 1.6.1 YITH WooCommerce Wishlist: przez YITH – 3.1.1 ### Settings ### API Enabled: – Force SSL: – Currency: PLN (z?) Currency Position: right_space Thousand Separator: Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Strona sklepu: #1705 - /produkty/ Koszyk: #1706 - /koszyk/ Zamówienie: #1707 - /zamowienie/ Moje konto: #1708 - /moje-konto/ Regulamin: #5598 - /regulamin/ ### Theme ### Name: Barberry Child Version: 2.9.8 Author URL: Child Theme: ? Parent Theme Name: Barberry Parent Theme Version: 2.9.8 Parent Theme Author URL: https://temash.design WooCommerce Support: ? ### Templates ### Overrides: barberry/woocommerce/archive-product.php barberry/woocommerce/cart/cart-empty.php barberry/woocommerce/cart/cart-item-data.php barberry/woocommerce/cart/cart.php barberry/woocommerce/cart/cart-shipping.php barberry/woocommerce/cart/cart-totals.php barberry/woocommerce/cart/cross-sells.php barberry/woocommerce/cart/mini-cart.php barberry/woocommerce/cart/shipping-calculator.php barberry/woocommerce/checkout/cart-errors.php barberry/woocommerce/checkout/form-checkout.php barberry/woocommerce/checkout/form-coupon.php barberry/woocommerce/checkout/form-login.php barberry/woocommerce/checkout/form-pay.php barberry/woocommerce/checkout/payment.php barberry/woocommerce/checkout/review-order.php barberry/woocommerce/checkout/thankyou.php barberry/woocommerce/content-product-cat.php barberry/woocommerce/content-product.php barberry/woocommerce/content-single-product.php barberry/woocommerce/global/form-login.php barberry/woocommerce/global/quantity-input.php barberry/woocommerce/loop/add-to-cart.php barberry/woocommerce/loop/loop-end.php barberry/woocommerce/loop/loop-start.php barberry/woocommerce/loop/sale-flash.php barberry/woocommerce/myaccount/dashboard.php barberry/woocommerce/myaccount/downloads.php barberry/woocommerce/myaccount/form-edit-account.php barberry/woocommerce/myaccount/form-login.php barberry/woocommerce/myaccount/form-lost-password.php barberry/woocommerce/myaccount/form-reset-password.php barberry/woocommerce/myaccount/lost-password-confirmation.php barberry/woocommerce/myaccount/my-account.php barberry/woocommerce/myaccount/my-address.php barberry/woocommerce/myaccount/navigation.php barberry/woocommerce/myaccount/orders.php barberry/woocommerce/order/form-tracking.php barberry/woocommerce/order/order-details-customer.php wersja 3.4.4 jest nieaktualna. Bazowa wersja to 5.6.0 barberry/woocommerce/order/order-details.php barberry/woocommerce/order/order-downloads.php barberry/woocommerce/single-product/add-to-cart/grouped.php barberry/woocommerce/single-product/add-to-cart/simple.php barberry/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php barberry/woocommerce/single-product/meta.php barberry/woocommerce/single-product/product-attributes.php barberry/woocommerce/single-product/product-image.php barberry/woocommerce/single-product/product-thumbnails.php barberry/woocommerce/single-product/related.php barberry/woocommerce/single-product/sale-flash.php barberry/woocommerce/single-product/tabs/tabs.php barberry/woocommerce/single-product/up-sells.php barberry/woocommerce/single-product.php Outdated Templates: ? Dowiedz si? jak zaktualizowa? ### Action Scheduler ### Zakończ: 969 Oldest: 2021-09-07 15:07:37 +0200 Newest: 2021-10-02 20:56:22 +0200 ### Status report information ### Generated at: 2021-10-02 21:17:47 +02:00
Hi @zmyslony,
Thanks for posting your system status report and sorry for the delay.
It’s possible it was a temporary invalid SSL issue or if it is still happening my suspicion is that it is related to…
> wp_remote_get() nieudany. Skontaktuj si? ze swoim dostawc? hosting.
“unsuccessful. Contact your hosting provider”
GLA makes a number of requests to GET data. If Curl is having problems this can affect that requests.
Have you had any luck connecting since? https://api-vipgo.woocommerce.com/tos/wp-com is not giving me any certificate errors and I’m not aware of any other reports.
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