• Resolved zmyslony

    (@zmyslony)


    I can connect to wordpress.com, but then it gets stuck on white screen with info “There was an error loading Google account info.”

    I did the same configuration week ago on the same website/theme/plugins configuration. I’ve tried deleting plugin, turning it off and on and using different browsers.

    In woocommerce status I get:
    2021-10-01T11:00:36+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Proxy::mark_tos_accepted cURL error 60: server certificate verification failed. CAfile: /etc/ssl/certs/ca-certificates.crt CRLfile: none (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://api-vipgo.woocommerce.com/tos/wp-com

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hi @zmyslony,

    There was a new version of this plugin released yesterday. Does this still happen to you with version 1.5.0? If it does, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

    Thanks!

    Thread Starter zmyslony

    (@zmyslony)

    Hello, here is my report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://haftinahome.pl
    Site address (URL): https://haftinahome.pl
    WC Version: 5.7.1
    REST API Version: ? 5.7.1
    WC Blocks Version: ? 5.7.2
    Action Scheduler Version: ? 3.2.1
    WC Admin Version: ? 2.6.5
    Log Directory Writable: ?
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: pl_PL
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2
    PHP Version: 7.4.21
    PHP Post Max Size: 512 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 1000
    cURL Version: 7.47.0
    GnuTLS/3.4.10
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.12-MariaDB-log
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? wp_remote_get() nieudany. Skontaktuj si? ze swoim dostawc? hostingu.
    
    ### Database ###
    
    WC Database Version: 5.7.1
    WC Database Prefix: wp_
    Ca?kowity rozmiar bazy danych: 31,00MB
    Rozmiar bazy danych: 24,00MB
    Rozmiar indeksu bazy danych: 6,00MB
    wp_woocommerce_sessions: Dane: 5,52MB + Indeks: 0,11MB + Silnik InnoDB
    wp_woocommerce_api_keys: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
    wp_woocommerce_attribute_taxonomies: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
    wp_woocommerce_downloadable_product_permissions: Dane: 0,02MB + Indeks: 0,06MB + Silnik InnoDB
    wp_woocommerce_order_items: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
    wp_woocommerce_order_itemmeta: Dane: 0,05MB + Indeks: 0,03MB + Silnik InnoDB
    wp_woocommerce_tax_rates: Dane: 0,02MB + Indeks: 0,06MB + Silnik InnoDB
    wp_woocommerce_tax_rate_locations: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
    wp_woocommerce_shipping_zones: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB
    wp_woocommerce_shipping_zone_locations: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
    wp_woocommerce_shipping_zone_methods: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB
    wp_woocommerce_payment_tokens: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
    wp_woocommerce_payment_tokenmeta: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
    wp_woocommerce_log: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
    wp_actionscheduler_actions: Dane: 0,27MB + Indeks: 0,45MB + Silnik InnoDB
    wp_actionscheduler_claims: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
    wp_actionscheduler_groups: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
    wp_actionscheduler_logs: Dane: 0,23MB + Indeks: 0,16MB + Silnik InnoDB
    wp_cli_cookie_scan: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB
    wp_cli_cookie_scan_categories: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
    wp_cli_cookie_scan_cookies: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
    wp_cli_cookie_scan_url: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB
    wp_cli_scripts: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB
    wp_commentmeta: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
    wp_comments: Dane: 0,02MB + Indeks: 0,09MB + Silnik InnoDB
    wp_freshmail_forms: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB
    wp_freshmail_stats: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB
    wp_gla_budget_recommendations: Dane: 0,20MB + Indeks: 0,11MB + Silnik InnoDB
    wp_gla_merchant_issues: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB
    wp_gla_shipping_rates: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
    wp_gla_shipping_times: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
    wp_links: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
    wp_options: Dane: 4,52MB + Indeks: 0,23MB + Silnik InnoDB
    wp_postmeta: Dane: 8,52MB + Indeks: 2,91MB + Silnik InnoDB
    wp_posts: Dane: 2,52MB + Indeks: 0,30MB + Silnik InnoDB
    wp_pum_subscribers: Dane: 0,02MB + Indeks: 0,06MB + Silnik InnoDB
    wp_revslider_css: Dane: 0,13MB + Indeks: 0,02MB + Silnik InnoDB
    wp_revslider_css_bkp: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
    wp_revslider_layer_animations: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB
    wp_revslider_layer_animations_bkp: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB
    wp_revslider_navigations: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB
    wp_revslider_navigations_bkp: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB
    wp_revslider_sliders: Dane: 0,03MB + Indeks: 0,02MB + Silnik InnoDB
    wp_revslider_sliders_bkp: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
    wp_revslider_slides: Dane: 0,20MB + Indeks: 0,02MB + Silnik InnoDB
    wp_revslider_slides_bkp: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
    wp_revslider_static_slides: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
    wp_revslider_static_slides_bkp: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
    wp_sgpb_subscribers: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB
    wp_sgpb_subscription_error_log: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB
    wp_termmeta: Dane: 0,08MB + Indeks: 0,11MB + Silnik InnoDB
    wp_terms: Dane: 0,05MB + Indeks: 0,03MB + Silnik InnoDB
    wp_term_relationships: Dane: 0,11MB + Indeks: 0,06MB + Silnik InnoDB
    wp_term_taxonomy: Dane: 0,06MB + Indeks: 0,03MB + Silnik InnoDB
    wp_usermeta: Dane: 0,22MB + Indeks: 0,03MB + Silnik InnoDB
    wp_users: Dane: 0,02MB + Indeks: 0,05MB + Silnik InnoDB
    wp_wc_admin_notes: Dane: 0,05MB + Indeks: 0,00MB + Silnik InnoDB
    wp_wc_admin_note_actions: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
    wp_wc_category_lookup: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB
    wp_wc_customer_lookup: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
    wp_wc_download_log: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
    wp_wc_order_coupon_lookup: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
    wp_wc_order_product_lookup: Dane: 0,02MB + Indeks: 0,06MB + Silnik InnoDB
    wp_wc_order_stats: Dane: 0,02MB + Indeks: 0,05MB + Silnik InnoDB
    wp_wc_order_tax_lookup: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
    wp_wc_product_meta_lookup: Dane: 0,11MB + Indeks: 0,16MB + Silnik InnoDB
    wp_wc_reserved_stock: Dane: 0,02MB + Indeks: 0,00MB + Silnik InnoDB
    wp_wc_tax_rate_classes: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
    wp_wc_webhooks: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
    wp_wdp_orders: Dane: 0,02MB + Indeks: 0,05MB + Silnik InnoDB
    wp_wdp_order_items: Dane: 0,02MB + Indeks: 0,06MB + Silnik InnoDB
    wp_wdp_rules: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
    wp_yith_wcwl: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
    wp_yith_wcwl_lists: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
    wp_yoast_indexable: Dane: 0,45MB + Indeks: 0,38MB + Silnik InnoDB
    wp_yoast_indexable_hierarchy: Dane: 0,08MB + Indeks: 0,16MB + Silnik InnoDB
    wp_yoast_migrations: Dane: 0,02MB + Indeks: 0,02MB + Silnik InnoDB
    wp_yoast_primary_term: Dane: 0,02MB + Indeks: 0,03MB + Silnik InnoDB
    wp_yoast_seo_links: Dane: 0,05MB + Indeks: 0,03MB + Silnik InnoDB
    
    ### Post Type Counts ###
    
    attachment: 641
    awdp_pt_products: 2
    awdp_pt_rules: 2
    cookielawinfo: 6
    customize_changeset: 48
    jb_store_css: 3
    ml-slide: 5
    ml-slider: 1
    nav_menu_item: 38
    page: 32
    popup: 6
    popup_theme: 8
    popupbuilder: 5
    post: 12
    product: 124
    product_variation: 255
    revision: 283
    shop_order: 10
    sl-insta-account: 1
    sl-insta-feed: 1
    sl-insta-media: 57
    wpcf7_contact_form: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (24) ###
    
    Acowebs Woocommerce Dynamic Pricing: przez Acowebs – 4.0.6
    Advanced Custom Fields PRO: przez Delicious Brains – 5.9.8
    Contact Form 7: przez Takayuki Miyoshi – 5.4.2
    GDPR Cookie Consent: przez WebToffee – 2.0.6
    Envato Market: przez Envato – 2.0.6
    Pixel Cat Lite: przez Fatcat Apps – 2.5.7
    Facebook for WooCommerce: przez Facebook – 2.6.5
    Google Listings and Ads: przez WooCommerce – 1.5.0
    Site Kit od Google: przez Google – 1.42.0
    imoje: przez imoje  – 2.0.3
    Jetpack Boost: przez Automattic – 1.2.0
    Jetpack: przez Automattic – 10.1
    WPBakery Page Builder: przez Michael M - WPBakery.com – 6.7.0
    Loco Translate: przez Tim Whitlock – 2.5.4
    MetaSlider: przez MetaSlider – 3.23.0
    Popup Builder: przez Sygnoos – 4.0.4
    Spotlight - Social Media Feeds: przez RebelCode – 0.9.5
    Barberry Theme Extensions: przez TemashDesign – 1.9.5
    Variation Swatcher for WooCommerce: przez ThemeAlien – 1.0.11
    InPost dla WooCommerce: przez Inspire Labs – 1.3.7
    P?ac? z PayU: przez PayU SA – 2.0.10
    P?atno?ci WooCommerce: przez Automatyczne – 3.0.0
    WooCommerce: przez Automattic – 5.7.1
    Yoast SEO: przez Zespó? Yoast – 17.2.1
    
    ### Inactive Plugins (9) ###
    
    Flexible Product Fields: przez WP Desk – 1.7.5
    FreshMail for WordPress: przez Borbis Media – 2.3.2
    Popup Maker: przez Popup Maker – 1.16.2
    Product Add-Ons for WooCommerce: przez BizSwoop a CPF Concepts
    LLC Brand – 2.1.38
    
    Slider Revolution: przez ThemePunch – 6.5.5
    WooCommerce Shipping & Tax: przez WooCommerce – 1.25.18
    WordPress Users & WooCommerce Customers Import Export(BASIC): przez WebToffee – 2.2.0
    YITH WooCommerce Brands Add-on: przez YITH – 1.6.1
    YITH WooCommerce Wishlist: przez YITH – 3.1.1
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: PLN (z?)
    Currency Position: right_space
    Thousand Separator: 
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Strona sklepu: #1705 - /produkty/
    Koszyk: #1706 - /koszyk/
    Zamówienie: #1707 - /zamowienie/
    Moje konto: #1708 - /moje-konto/
    Regulamin: #5598 - /regulamin/
    
    ### Theme ###
    
    Name: Barberry Child
    Version: 2.9.8
    Author URL: 
    Child Theme: ?
    Parent Theme Name: Barberry
    Parent Theme Version: 2.9.8
    Parent Theme Author URL: https://temash.design
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: barberry/woocommerce/archive-product.php
    barberry/woocommerce/cart/cart-empty.php
    barberry/woocommerce/cart/cart-item-data.php
    barberry/woocommerce/cart/cart.php
    barberry/woocommerce/cart/cart-shipping.php
    barberry/woocommerce/cart/cart-totals.php
    barberry/woocommerce/cart/cross-sells.php
    barberry/woocommerce/cart/mini-cart.php
    barberry/woocommerce/cart/shipping-calculator.php
    barberry/woocommerce/checkout/cart-errors.php
    barberry/woocommerce/checkout/form-checkout.php
    barberry/woocommerce/checkout/form-coupon.php
    barberry/woocommerce/checkout/form-login.php
    barberry/woocommerce/checkout/form-pay.php
    barberry/woocommerce/checkout/payment.php
    barberry/woocommerce/checkout/review-order.php
    barberry/woocommerce/checkout/thankyou.php
    barberry/woocommerce/content-product-cat.php
    barberry/woocommerce/content-product.php
    barberry/woocommerce/content-single-product.php
    barberry/woocommerce/global/form-login.php
    barberry/woocommerce/global/quantity-input.php
    barberry/woocommerce/loop/add-to-cart.php
    barberry/woocommerce/loop/loop-end.php
    barberry/woocommerce/loop/loop-start.php
    barberry/woocommerce/loop/sale-flash.php
    barberry/woocommerce/myaccount/dashboard.php
    barberry/woocommerce/myaccount/downloads.php
    barberry/woocommerce/myaccount/form-edit-account.php
    barberry/woocommerce/myaccount/form-login.php
    barberry/woocommerce/myaccount/form-lost-password.php
    barberry/woocommerce/myaccount/form-reset-password.php
    barberry/woocommerce/myaccount/lost-password-confirmation.php
    barberry/woocommerce/myaccount/my-account.php
    barberry/woocommerce/myaccount/my-address.php
    barberry/woocommerce/myaccount/navigation.php
    barberry/woocommerce/myaccount/orders.php
    barberry/woocommerce/order/form-tracking.php
    barberry/woocommerce/order/order-details-customer.php wersja 3.4.4 jest nieaktualna. Bazowa wersja to 5.6.0
    barberry/woocommerce/order/order-details.php
    barberry/woocommerce/order/order-downloads.php
    barberry/woocommerce/single-product/add-to-cart/grouped.php
    barberry/woocommerce/single-product/add-to-cart/simple.php
    barberry/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    barberry/woocommerce/single-product/meta.php
    barberry/woocommerce/single-product/product-attributes.php
    barberry/woocommerce/single-product/product-image.php
    barberry/woocommerce/single-product/product-thumbnails.php
    barberry/woocommerce/single-product/related.php
    barberry/woocommerce/single-product/sale-flash.php
    barberry/woocommerce/single-product/tabs/tabs.php
    barberry/woocommerce/single-product/up-sells.php
    barberry/woocommerce/single-product.php
    
    Outdated Templates: ?
    					
    					
    						Dowiedz si? jak zaktualizowa?
    
    ### Action Scheduler ###
    
    Zakończ: 969
    Oldest: 2021-09-07 15:07:37 +0200
    Newest: 2021-10-02 20:56:22 +0200
    
    ### Status report information ###
    
    Generated at: 2021-10-02 21:17:47 +02:00
    
    Plugin Author Jason a11n

    (@jconroy)

    Hi @zmyslony,

    Thanks for posting your system status report and sorry for the delay.

    It’s possible it was a temporary invalid SSL issue or if it is still happening my suspicion is that it is related to…

    > wp_remote_get() nieudany. Skontaktuj si? ze swoim dostawc? hosting.

    “unsuccessful. Contact your hosting provider”

    GLA makes a number of requests to GET data. If Curl is having problems this can affect that requests.

    Have you had any luck connecting since? https://api-vipgo.woocommerce.com/tos/wp-com is not giving me any certificate errors and I’m not aware of any other reports.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Can’t configure plugin’ is closed to new replies.