Cant Configure SMTP mail

  • Resolved stecelight

    (@stecelight)


    3 months, 2 weeks ago

    Versions:
    WordPress: 6.7.1
    WordPress MS: No
    PHP: 8.1.31
    Easy WP SMTP: 2.7.0

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not authenticate.
    Host: smtp.mailersend.net
    Port: 587
    SMTPSecure:    tls
    SMTPAutoTLS:bool(false)
    SMTPAuth:bool(true)

    Server:
    OpenSSL: OpenSSL 1.1.1k FIPS 25 Mar 2021

    Debug:
    Email Source: Easy WP SMTP Mailer: Other SMTP SMTP Error: Could not authenticate.

    SMTP Debug:
    2024-12-10 07:35:52 Connection: opening to smtp.mailersend.net:587, timeout=30, options=array()
    2024-12-10 07:35:52 Connection: opened
    2024-12-10 07:35:53 SERVER -> CLIENT: 220 smtp.mailersend.net ESMTP
    2024-12-10 07:35:53 CLIENT -> SERVER: EHLO freelyst.com.ng
    2024-12-10 07:35:53 SERVER -> CLIENT: 250-smtp.mailersend.net Nice to meet you, 9.qservers.net250-PIPELINING250-8BITMIME250-SMTPUTF8250-AUTH LOGIN PLAIN250 STARTTLS
    2024-12-10 07:35:53 CLIENT -> SERVER: STARTTLS
    2024-12-10 07:35:53 SERVER -> CLIENT: 220 Ready to start TLS
    2024-12-10 07:35:53 CLIENT -> SERVER: EHLO freelyst.com.ng
    2024-12-10 07:35:53 SERVER -> CLIENT: 250-smtp.mailersend.net Nice to meet you, 9.qservers.net250-PIPELINING250-8BITMIME250-SMTPUTF8250 AUTH LOGIN PLAIN
    2024-12-10 07:35:53 CLIENT -> SERVER: AUTH LOGIN
    2024-12-10 07:35:53 SERVER -> CLIENT: 334 VXNlcm5hbWU6
    2024-12-10 07:35:53 CLIENT -> SERVER: [credentials hidden]
    2024-12-10 07:35:53 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
    2024-12-10 07:35:53 CLIENT -> SERVER: [credentials hidden]
    2024-12-10 07:35:53 SERVER -> CLIENT: 535 Authentication failed.
    2024-12-10 07:35:53 SMTP ERROR: Password command failed: 535 Authentication failed.
    SMTP Error: Could not authenticate.
    2024-12-10 07:35:53 CLIENT -> SERVER: QUIT
    2024-12-10 07:35:54 SERVER -> CLIENT: 221 Bye
    2024-12-10 07:35:54 Connection: closed
    SMTP Error: Could not authenticate.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • We haven’t been able to receive emails through the Easy WP SMTP plugin for the past two weeks. We have tried to resolve the issue, but the emails are still not being delivered properly.
    Site URL: https://kovaividyashram.com/
    Easy WP Smtp plugin version : 6.7.0
    WordPress version : 6.7.1

    • This reply was modified 3 months, 2 weeks ago by jothika2003.
    Plugin Support Victoria Sakal

    (@sakalvictoria)

    Hi, @stecelight.

    Thanks for getting in touch.

    Based on the error log, you are receiving the “SMTP ERROR: Password command failed” error.

    This error typically means that the SMTP password is incorrect. And because of this, the SMTP server you’re trying to connect to is rejecting it.

    So please, double-check the password you’re using with the SMTP connection to be sure it’s correct.

    Also please know, that the “Other SMTP” mailer option does not use a dedicated API, which can lead to potential errors based on your website hosting/SMTP settings. In cases where ongoing issues arise while using the “Other SMTP” mailer, we generally recommend switching to a transactional mailer option (it’s all mailers except the “Other SMTP” and “Default (none)” option).

    Easy WP SMTP has documentation on setting up each of the available mailers here.

    Kind regards.

    Plugin Support Victoria Sakal

    (@sakalvictoria)

    Hi, @jothika2003!

    Can you please share the full error details by creating the new thread in Easy WP SMTP support forum?

    To get the full error details, you can send a test email from Easy WP SMTP > Tools. This will give us an idea of what might be going on.

    Thank you.

    Versions:
    WordPress: 6.7.1
    WordPress MS: No
    PHP: 8.0.30
    Easy WP SMTP: 2.9.0

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not authenticate.
    Host: smtp.mail.ru
    Port: 465
    SMTPSecure:    ssl
    SMTPAutoTLS:bool(true)
    SMTPAuth:bool(true)

    Server:
    OpenSSL: OpenSSL 1.0.2k 26 Jan 2017

    Debug:
    Источник электронной почты: Easy WP SMTP Mailer: Прочие SMTP SMTP Error: Could not authenticate.

    SMTP Debug:
    2025-01-16 23:33:17 Connection: opening to ssl://smtp.mail.ru:465, timeout=30, options=array()
    2025-01-16 23:33:18 Connection: opened
    2025-01-16 23:33:18 SERVER -> CLIENT: 220 smtp59.i.mail.ru ESMTP ready (Looking for Mail for your domain? Visit https://biz.mail.ru)
    2025-01-16 23:33:18 CLIENT -> SERVER: EHLO edu.unionsee.ru
    2025-01-16 23:33:18 SERVER -> CLIENT: 250-smtp59.i.mail.ru250-SIZE 73400320250-8BITMIME250-PIPELINING250-DSN250-SMTPUTF8250 AUTH PLAIN LOGIN XOAUTH2
    2025-01-16 23:33:18 CLIENT -> SERVER: AUTH LOGIN
    2025-01-16 23:33:18 SERVER -> CLIENT: 334 VXNlcm5hbWU6
    2025-01-16 23:33:18 CLIENT -> SERVER: [credentials hidden]
    2025-01-16 23:33:18 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
    2025-01-16 23:33:18 CLIENT -> SERVER: [credentials hidden]
    2025-01-16 23:33:19 SERVER -> CLIENT: 535 5.7.0 NEOBHODIM parol prilozheniya https://help.mail.ru/mail/security/protection/external / Application password is REQUIRED
    2025-01-16 23:33:19 SMTP ERROR: Password command failed: 535 5.7.0 NEOBHODIM parol prilozheniya https://help.mail.ru/mail/security/protection/external / Application password is REQUIRED
    SMTP Error: Could not authenticate.
    2025-01-16 23:33:19 CLIENT -> SERVER: QUIT
    2025-01-16 23:33:19 SERVER -> CLIENT: 221 2.0.0 Bye
    2025-01-16 23:33:19 Connection: closed
    SMTP Error: Could not authenticate.

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Viewing 4 replies - 1 through 4 (of 4 total)
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