Cant confirm device

  • Hi,

    I have a client who use ithemes security and her device isn’t approved meaning that now she can’t see any admin functionality.
    When we request is on the button she doesn’t receive any e-mail to confirm.

    Is there anyway to approve the device directly in the htaccess or somewhere in the database?

Viewing 5 replies - 1 through 5 (of 5 total)

  • Plugin version ?

    To prevent any confusion, I’m not iThemes.

    Thread Starter harndal

    (@harndal)

    as my device isn’t confirmed im not allowed to see plugins either.but looking in a file it says: Version: 6.5.5.

    Is the easiest solution to rename the plugin to disable it and does that have any other consequence or will everything work as normal except 2factorlogin or should I whitelist my device

    You can temporarily disable all iTSec plugin modules by (properly) adding the line below to the wp-config.php file:

    define('ITSEC_DISABLE_MODULES', true);

    Unfortunately there doesn’t seem to be a constant that turns off the Trusted Devices module only.

    Thread Starter harndal

    (@harndal)

    Thank you so much for your help it’s priceless. now I have all the admin rights back ??

    Happy to hear it helped but this also effectively disabled ALL the iTSec plugin security features.
    A situation that preferably should last as short as possible ??

Viewing 5 replies - 1 through 5 (of 5 total)
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