• Resolved jwiere03

    (@jwiere03)


    I can get to the “Constant Contact would like to connect to your store” screen. I hit the approve button, and it takes me back to my website and is apparently still not connected.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Hello,

    When you go to https://app.constantcontact.com/pages/integrations/landing#/ and click the “Connected integrations” panel, does it list WooCommerce at all?

    Otherwise, when visiting https://www.YOURDOMAIN.com/wp-admin/admin.php?page=wc-settings&tab=cc_woo should show a “Congratulations!” message at the top if connected, according to the WP side of things.

    Thread Starter jwiere03

    (@jwiere03)

    It does show WooCommerce there. But on the admin side of my site it still says “Connect with Constant Contact.

    Plugin Author Constant Contact

    (@constantcontact)

    It’s a bit of an odd spot, but if the ConstantContact account dashboard is showing that you’re connected, then chances are that it is overall. However, it’s worth disconnecting there in https://app.constantcontact.com/pages/integrations/landing#/ and re-authenticating, for the sake of getting the WordPress side reflective of the same.

    I am having the same problem too. The plugin says it’s connected but nothing is sent to the constant contact lists.

    If I follow the link to “authenticate” the app provided in the comments from Constant Contact, it simply takes me to the download page in www.ads-software.com to download the app.

    Which is already downloaded and supposedly connected. If I try the “connect store” from inside Constant Contact, again it takes me to the download page on www.ads-software.com. It’s a perpetual loop to the download page and nothing works. It makes me think mailchimp is worth a try over this hassle. It hasn’t worked for months and downloading and uploading every month is a hassle I don’t need.

    Thread Starter jwiere03

    (@jwiere03)

    Yea I never got it to work either @pcampagna2014. I just started reviewing orders and seeing if someone checked the signup box and manually adding them to CC.

    Plugin Author Constant Contact

    (@constantcontact)

    Reaching out and passing long the notes in this thread to the appropriate people, to see what may be going on.

    Will respond with what I receive as soon as I can, though we also have the Memorial Day Weekend right now.

    Plugin Author Constant Contact

    (@constantcontact)

    For those of you having some troubles still, can you reach out to either [email protected] about the sign in flow you’re experiencing, or call 1-866-289-2101 regarding it. If going the phone call route, request the Tier 2 team.

Viewing 7 replies - 1 through 7 (of 7 total)
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