Can’t connect my analytics

  • Resolved benga01

    (@benga01)


    5 years, 4 months ago

    Hey There! So when I try to link my analytics, with site kit, I get this message https://prntscr.com/ps5hk9 My question is how do I remove the existing tag or connect to the existing tag via site kit dashboard. Please see the screenshot to better understand. Thank you!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Apologies for the delay. Can you follow the steps below and inform me if you are able to get Analytics setup successfully:

    1. Open up a new browser window, preferably incognito mode
    2. Login to your website and disconnected the Analytics module (Site Kit > Settings > Analytics > Edit > Disconnect Analytics from Site Kit)
    3. Check the source code of your website for any Analytics tracking ID (search for a “UA-” reference). If you find any keep note of the full UA number
    4. Open Google Analytics, login and make sure you have access to that property with that same Google account you have connected to Site Kit. (you can search for that property by URL or by the UA-xxx reference)
    5. Connect the Analytics module again

    Let me know if that fixes the issue, if not we can troubleshoot further, but please share your site URL.

    @benga01 after review, we discovered your issue is a bug. Please follow the issue on Github to check its status. I will provide an update when it is resolved.

    @benga01 we have just released a new version 1.0.2. Could you please update and let me know if this resolves the issue? Thank you!

    we’ve just released version 1.1.0 and advise updating. If your issue is resolved, update your topic status or reply with any further information.

    Plugin Support James Osborne

    (@jamesosborne)

    @benga01 Just following up with you in relation to your previous issue with Site Kit setup. We have made some significant updates to the plugin as of version 1.1.2, which addresses the issue you were encountering.

    With this update I will mark this support topic as resolved. As an early Site Kit user we value your input, please let me know if the latest update doesn’t resolve your issue, whereby I would be happy to assist further.?

Viewing 5 replies - 1 through 5 (of 5 total)
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