Can’t connect over SMTP

@alegoffa Hi,

Hope you are doing good.

Please share the “diagnostic Test” report and “Send Test mail” logs.

Are you using your hosting server email account to configure post SMTP right?

Thanks

Hi,

Sorry, I had to uninstall and use a different plugin for now, so I can’t provide the extra info you ask. The test mails were not being sent and I remember the diagnostic test throwing an error, but I don’t remember the details.

I’m using MXRoute, and I have a CNAME with my own domain. It was working well, I just had issues starting yesterday.

@alegoffa okay, thanks for the update.

Hi again @haseeb0001

I’m giving this a second try, and in the Set Up Wizzard, there’s not option for SMTP credentials after adding my email server (blizzard.mxrouting.net).

These are the only ones: https://i.imgur.com/x1MC95w.png

And I can’t authenticate through API, I need to do it through SSL with log in credentials.

I could set it up from the Settings page.

But the sending test is timing out (https://i.imgur.com/03l5x93.png, https://i.imgur.com/RUYJwcY.png), and the conectivity test is throwing errors:

View post on imgur.com

Although the SMTP seems to work fine:

View post on imgur.com

This is the diagnostic test: https://pastebin.com/3Yxnbe74

• This reply was modified 2 years, 8 months ago by alegoffa.
• This reply was modified 2 years, 8 months ago by alegoffa.

@alegoffa thanks, let me test it and get back to you soon.

I think it’s a problem with my SMTP provider, it works when using Send in Blue. But MXRoute says is not an issue on their end, so not sure anymore.

@alegoffa

Thanks for the update, our team has already tested with other email services, and it’s working fine, We will try to arrange MXRoute Email hosting and test on it soon.

Thanks