Cant connect to a selv hosted Matomo

The Matomo server responds “403 forbidden”, so it does not accept the connection.

Please check your mod_security and firewall settings (e.g., if WordPress and Matomo are running on the same server: several hosts configure their systems to disallow connections to themselves). If you are not sure about this, please contact your hosting service.

Or are you using additional authentification plugins or settings? E.g., if you are using .htpasswd, you have to make sure so submit the login credentials or to allow access from your WordPress server without restrictions.

Hi there,

i do have same problem. This problem just came up just recently, without me changing anything. I tried to deactivate all other plugins with no success. Also, i contacted my hosting company (1&1) and they told me that my (piwik) URL is accessible, however, the the string is not complete.

I believe that they mean that the auth token is not included in the string (i.e. “…token_auth=…”)

Please let me know if there is anything i can do to solve this problem.
Much appreciated.
Mario

WP-Piwik 1.0.19
Mode: http

Test 1/3: global.getPiwikVersion

bool(false)

array(2) {
  [0]=>
  string(197) "HTTP/1.1 403 Forbidden
Content-Type: text/html
Content-Length: 1363
Connection: keep-alive
Keep-Alive: timeout=15
Date: Thu, 05 Jul 2018 08:53:49 GMT
Server: Apache
X-Frame-Options: deny

"
  [1]=>
  string(147) "https://betterme-meraki.com/piwik/?module=API&method=API.getBulkRequest&format=json&urls[0]=method%3DAPI.getPiwikVersion%26idSite%3D&token_auth=..."
}

Test 2/3: SitesManager.getSitesWithAtLeastViewAccess

bool(false)

array(2) {
  [0]=>
  string(197) "HTTP/1.1 403 Forbidden
Content-Type: text/html
Content-Length: 1363
Connection: keep-alive
Keep-Alive: timeout=15
Date: Thu, 05 Jul 2018 08:53:50 GMT
Server: Apache
X-Frame-Options: deny

"
  [1]=>
  string(219) "https://betterme-meraki.com/piwik/?module=API&method=API.getBulkRequest&format=json&urls[0]=method%3DAPI.getPiwikVersion%26idSite%3D&urls[1]=method%3DSitesManager.getSitesWithAtLeastViewAccess%26idSite%3D&token_auth=..."
}

Test 3/3: SitesManager.getSitesIdFromSiteUrl

bool(false)

array(2) {
  [0]=>
  string(197) "HTTP/1.1 403 Forbidden
Content-Type: text/html
Content-Length: 1363
Connection: keep-alive
Keep-Alive: timeout=15
Date: Thu, 05 Jul 2018 08:53:50 GMT
Server: Apache
X-Frame-Options: deny

"
  [1]=>
  string(325) "https://betterme-meraki.com/piwik/?module=API&method=API.getBulkRequest&format=json&urls[0]=method%3DAPI.getPiwikVersion%26idSite%3D&urls[1]=method%3DSitesManager.getSitesWithAtLeastViewAccess%26idSite%3D&urls[2]=method%3DSitesManager.getSitesIdFromSiteUrl%26idSite%3D%26url%3Dhttps%3A%2F%2Fbetterme-meraki.com&token_auth=..."
}

array(2) {
  ["global_settings"]=>
  array(65) {
    ["revision"]=>
    string(10) "2017101501"
    ["last_settings_update"]=>
    string(10) "1530779794"
    ["piwik_mode"]=>
    string(4) "http"
    ["piwik_url"]=>
    string(34) "https://betterme-meraki.com/piwik/"
    ["piwik_path"]=>
    string(7) "/piwik/"
    ["piwik_user"]=>
    string(0) ""
    ["piwik_token"]=>
    string(3) "set"
    ["auto_site_config"]=>
    string(1) "0"
    ["default_date"]=>
    string(9) "yesterday"
    ["stats_seo"]=>
    string(1) "0"
    ["stats_ecommerce"]=>
    string(1) "0"
    ["dashboard_widget"]=>
    string(8) "disabled"
    ["dashboard_ecommerce"]=>
    string(1) "0"
    ["dashboard_chart"]=>
    string(1) "0"
    ["dashboard_seo"]=>
    string(1) "0"
    ["toolbar"]=>
    string(1) "0"
    ["capability_read_stats"]=>
    array(10) {
      ["administrator"]=>
      string(1) "1"
      ["editor"]=>
      string(1) "0"
      ["author"]=>
      string(1) "0"
      ["contributor"]=>
      string(1) "0"
      ["subscriber"]=>
      string(1) "0"
      ["customer"]=>
      string(1) "0"
      ["shop_manager"]=>
      string(1) "0"
      ["translator"]=>
      string(1) "0"
      ["wpseo_manager"]=>
      string(1) "0"
      ["wpseo_editor"]=>
      string(1) "0"
    }
    ["perpost_stats"]=>
    string(1) "0"
    ["plugin_display_name"]=>
    string(8) "WP-Piwik"
    ["piwik_shortcut"]=>
    string(1) "0"
    ["shortcodes"]=>
    string(1) "0"
    ["track_mode"]=>
    string(7) "default"
    ["track_codeposition"]=>
    string(6) "header"
    ["track_noscript"]=>
    string(1) "0"
    ["track_nojavascript"]=>
    string(1) "0"
    ["proxy_url"]=>
    string(0) ""
    ["track_content"]=>
    string(8) "disabled"
    ["track_search"]=>
    string(1) "0"
    ["track_404"]=>
    string(1) "0"
    ["add_post_annotations"]=>
    array(0) {
    }
    ["add_customvars_box"]=>
    string(1) "0"
    ["add_download_extensions"]=>
    string(0) ""
    ["set_download_extensions"]=>
    string(0) ""
    ["set_link_classes"]=>
    string(0) ""
    ["set_download_classes"]=>
    string(0) ""
    ["disable_cookies"]=>
    string(1) "0"
    ["limit_cookies"]=>
    string(1) "0"
    ["limit_cookies_visitor"]=>
    string(8) "34186669"
    ["limit_cookies_session"]=>
    string(4) "1800"
    ["limit_cookies_referral"]=>
    string(8) "15778463"
    ["track_admin"]=>
    string(1) "0"
    ["capability_stealth"]=>
    array(0) {
    }
    ["track_across"]=>
    string(1) "0"
    ["track_across_alias"]=>
    string(1) "0"
    ["track_crossdomain_linking"]=>
    string(1) "0"
    ["track_feed"]=>
    string(1) "0"
    ["track_feed_addcampaign"]=>
    string(1) "0"
    ["track_feed_campaign"]=>
    string(4) "feed"
    ["track_heartbeat"]=>
    string(1) "0"
    ["track_user_id"]=>
    string(8) "disabled"
    ["cache"]=>
    string(1) "1"
    ["http_connection"]=>
    string(4) "curl"
    ["http_method"]=>
    string(4) "post"
    ["disable_timelimit"]=>
    string(1) "0"
    ["connection_timeout"]=>
    string(1) "5"
    ["disable_ssl_verify"]=>
    string(1) "0"
    ["disable_ssl_verify_host"]=>
    string(1) "0"
    ["piwik_useragent"]=>
    string(3) "php"
    ["piwik_useragent_string"]=>
    string(8) "WP-Piwik"
    ["dnsprefetch"]=>
    string(1) "0"
    ["track_datacfasync"]=>
    string(1) "0"
    ["track_cdnurl"]=>
    string(0) ""
    ["track_cdnurlssl"]=>
    string(0) ""
    ["force_protocol"]=>
    string(8) "disabled"
    ["update_notice"]=>
    string(7) "enabled"
  }
  ["settings"]=>
  array(6) {
    ["name"]=>
    string(0) ""
    ["site_id"]=>
    string(0) ""
    ["noscript_code"]=>
    string(0) ""
    ["tracking_code"]=>
    string(0) ""
    ["last_tracking_code_update"]=>
    string(1) "0"
    ["dashboard_revision"]=>
    string(1) "0"
  }
}