Can’t connect to Facebook

  • Resolved SR20DETg20girl

    (@sr20detg20girl)


    3 years, 1 month ago

    I just installed the plugin on a new site and tried to link it to Facebook. It pops up the window and tells me to “Continue as …” my profile, so I click okay and then the window closes and nothing changes on the Plugin Shortcode page on the site. I removed the authorization/connection from my Facebook settings and tried again, no luck. Any ideas?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author richplugins

    (@richplugins)

    Hi @sr20detg20girl,

    First of all, could you please check and confirm the following?

    1. You’re using the browser with enable a Cookie for third-party sites;

    2. You tested the connection process in the Incognito mode or any other browser;

    3. You deleted the ‘WidgetPack’ integration here??https://www.facebook.com/settings?tab=business_tools?and tried to re-connect the Facebook account;

    4. You connected the?personal Facebook account?which has the admin right for the FB page from which you need to show the reviews and this account is not a?Page (business) Facebook account?(it’s a personal FB profile with the admin right).

    If these all has tested, please send debug information of the plugin and link to your FB page to support[at]richplugins.com.

    Thanks!

    Thread Starter SR20DETg20girl

    (@sr20detg20girl)

    Thank you! All of those were correct but it was the incognito mode that did the trick and got it working. ??

Viewing 2 replies - 1 through 2 (of 2 total)
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