Can’t connect to server

  • Resolved neochrome

    (@neochrome)


    7 months, 1 week ago

    I’ve tried to connect to the Jetpack server but it keeps getting this error message:

    Invalid request, please go back and try again.
    Error Code: invalid_request
    Error Message: The URL stored by the Jetpack servers does not match your site. Please try disabling the Jetpack plugin, re-enable it, then connect again.

    I’ve deleted and re-installed the Jetpack plugin several times but the same error keeps showing up.

    Thanks in advance for help!

    • This topic was modified 7 months, 1 week ago by neochrome.
Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there,

    Sometimes this error can be caused by a theme conflict; could you try temporarily switching to a default theme like https://en-gb.www.ads-software.com/themes/twentytwenty/ and seeing if you can reconnect?

    If that doesn’t work, please share your URL here so we can investigate further.

    Thank you!

    Thread Starter neochrome

    (@neochrome)

    Hi Emily, we’re testing out the WooCommerce Tax & Shipping plugin and it needs to connect to Jetpack on a Dev/Staging site so we’d rather not publish the URL.

    I tried switching to the official WooCommerce “storefront” theme and it still did not connect to Jetpack with the same error message coming up.

    Is there a way to file a ticket that we could include the Dev URL and setup a temp admin account?

    Thanks in advance!

    • This reply was modified 7 months, 1 week ago by neochrome.
    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @neochrome

    If you want the URL to remain private, you can also contact us via this contact form:

    https://jetpack.com/contact-support/?rel=support&hpi=1

    If you choose to reach out directly, please include a link to this thread.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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