Can’t connect to site

I do have the same problem. I try to connect than I am asked to login to my wordpressaccount, but this is not possible.

Hi @ivohuber –

Could you please start your own thread, as per the Forum Welcome guidelines?
https://www.ads-software.com/support/plugin/jetpack#new-post

Thank you!

Hi @electric-studio –

I have made an adjustment on our end that should fix this issue.

For Jetpack to work, we need a working connection between your site and WordPress.com.

Would you please delete Jetpack and then reinstall it as a first step here? This will cycle the connection. You can follow these steps to do that:

1. Start at **Plugins** → **Installed Plugins**.
2. If Jetpack is currently active, click **Deactivate** to disable it. Then click **Delete** to remove it from your site:
3. Go to **Plugins**? → **Add New**.
4. Search for “Jetpack by WordPress.com”.
5. Click **Install** and then **Activate**.

When Jetpack is installed, click the green **Set up Jetpack** button to reconnect.

This handy guide explains that process in more detail:

https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

You shouldn’t lose any settings or any of your stats or subscribers in doing so, as that info is stored in our system here.

Thanks, that now seems to work.

We don’t know who signed up for this originally, can we just start form fresh?

• This reply was modified 2 years, 9 months ago by Electric Studio.

Hi @electric-studio –

It looks like your site hasn’t been connected to Jetpack for several years, so you are effectively starting fresh. There are no previous stats or subscribers associated with your site.